Call Centre Representative
2 weeks ago
We are seeking a motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone. This is a full-time position with opportunities for growth and advancement.
**Duties**:
- Answer incoming calls from customers and provide assistance or information
- Upsell products or services to customers when appropriate
- Communicate effectively and professionally with customers in English
- Perform data entry to update customer records accurately
- Analyze customer needs and provide appropriate solutions or recommendations
- Maintain a high level of phone etiquette and professionalism at all times
**Experience**:
- Previous experience in a call center or customer service role is preferred but not required
- Bilingual proficiency is highly desirable
- Strong communication skills, both verbal and written
- Excellent data entry skills with attention to detail
- Ability to analyze customer inquiries and provide effective solutions
**Job Types**: Full-time, Permanent
Pay: From £23,918.67 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester, M2 5HT: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 13/05/2024
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