Call Centre Executive

1 month ago


Manchester, United Kingdom CSP GROUP LTD Full time

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries
- Make outbound calls to follow up on customer requests or resolve issues
- Utilize scripts to provide information about products or services
- Identify customers' needs, clarify information, research issues, and provide solutions
- Seize opportunities to upsell products when they arise

**Qualifications**:

- Excellent communication and interpersonal skills
- Strong phone etiquette and active listening skills
- Ability to analyze and solve problems efficiently

Join our team as a Call Center Representative and contribute to our commitment to delivering outstanding customer service.

Pay: From £23,877.39 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 02/05/2024


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