Call Centre Executive
3 weeks ago
**Duties**:
- Providing accurate information about products, services, and promotions
- Upselling additional products or services to customers when appropriate
- Resolving customer complaints or issues in a professional and timely manner
- Conducting data entry and maintaining customer records in the system
- Communicating effectively with customers in a clear and concise manner
- Demonstrating excellent phone etiquette and maintaining a friendly and professional demeanor at all times
- Analyzing customer needs and recommending appropriate solutions
**Requirements**:
- Fluent in English
- Strong communication skills, both verbal and written
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively
- Excellent problem-solving skills
- Ability to work well under pressure in a fast-paced environment
- Previous call center experience is preferred but not required
**Job Types**: Full-time, Permanent
**Salary**: From £24,722.30 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Manchester (preferred)
Work Location: In person
Application deadline: 13/03/2024
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