Call Centre Operator
3 weeks ago
**Duties**:
- Answer incoming calls and respond to customer inquiries
- Make outbound calls to follow up on customer requests
- Provide information about products and services
- Take orders, process payments, and update customer accounts
- Use scripts to provide information about promotions or sales
- Maintain a high level of professionalism with customers
- Utilize computer systems to track customer interactions
**Qualifications**:
- Excellent communication skills to effectively interact with customers
- Ability to analyze situations and provide appropriate solutions
- Strong data entry skills for updating customer information accurately
- Knowledge of phone etiquette and customer service best practices
- Experience in upselling or promoting products is advantageous
- Multilingual abilities are a bonus for assisting diverse customer bases
**Job Types**: Full-time, Permanent
Pay: From £25,936.62 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 26/05/2024
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