Call Centre Operator

3 weeks ago


Manchester, United Kingdom CHANNEL ALT LTD Full time

**Duties**:

- Answer incoming calls and respond to customer inquiries
- Make outbound calls to follow up on customer requests
- Provide information about products and services
- Take orders, process payments, and update customer accounts
- Use scripts to provide information about promotions or sales
- Maintain a high level of professionalism with customers
- Utilize computer systems to track customer interactions

**Qualifications**:

- Excellent communication skills to effectively interact with customers
- Ability to analyze situations and provide appropriate solutions
- Strong data entry skills for updating customer information accurately
- Knowledge of phone etiquette and customer service best practices
- Experience in upselling or promoting products is advantageous
- Multilingual abilities are a bonus for assisting diverse customer bases

**Job Types**: Full-time, Permanent

Pay: From £25,936.62 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 26/05/2024


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