Call Centre Representative

2 weeks ago


Manchester, United Kingdom ENVISION AGENCY LTD Full time

We are currently seeking a Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, and assisting with various administrative tasks.

**Responsibilities**:

- Answer incoming customer calls in a professional and courteous manner
- Provide accurate information and address customer inquiries or concerns
- Conduct outbound calls to follow up on customer inquiries or provide updates
- Utilise phone etiquette techniques to ensure positive customer interactions
- Collaborate with team members to achieve individual and team goals

**Skills**:

- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Exceptional phone etiquette with the ability to remain calm under pressure

**Salary**: From £23,790.79 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/03/2024



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