Call Centre Representative

3 weeks ago


Manchester, United Kingdom CHANNEL ALT LTD Full time

**Responsibilities**:

- Handle inbound and outbound customer calls professionally
- Provide information about products and services
- Upsell products and services to customers when appropriate
- Maintain customer records by updating account information
- Resolve product or service problems by clarifying the customer's complaint
- Utilize phone etiquette to ensure quality service

**Qualifications**:

- Excellent communication skills
- Ability to analyze customer needs
- Strong data entry skills
- Multilingual abilities are a plus

**Job Types**: Full-time, Permanent

Pay: From £25,936.62 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 25/05/2024



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