Call Centre Operator

2 months ago


Manchester, United Kingdom Channel Centre Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. This is a full-time position with opportunities for growth and advancement.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Perform data entry tasks to update customer records and maintain accurate information
- Utilize phone etiquette skills to ensure positive customer interactions
- Upsell products or services when appropriate to maximize sales opportunities

**Qualifications**:

- Excellent communication skills, both verbal and written, in English
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Ability to multitask and prioritize in a fast-paced environment
- Previous experience in a call center or customer service role is preferred
- Proficient in data entry and computer systems
- Must be detail-oriented with strong organizational skills

**Job Types**: Full-time, Permanent

Pay: From £23,918.67 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 14/05/2024


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