Call Centre Agent

5 months ago


Manchester, United Kingdom Propcall Full time

**Company Overview**:
PropCall are a specialist call handling service for the property management industry. We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf 24/7.

**Overview**:
The Call Centre agent is responsible for handling inbound calls during OOH operation between 5pm -22:00 Monday - Friday as well as weekend 08:00-22:00.
You will be responsible for providing the highest-level of customer service, whilst ensuring each call is handled in a timely and effective manner.

**Key Responsibilities**:

- Handling inbound calls, tailoring each call to the needs of the individual client.
- Proactively processing each inbound call.
- Ensure all call notes are recorded accurately in a clear and informative manner.
- Present a professional company image on behalf of our clients.
- General customer service and administrative tasks.

**Preferred Skills & Education**:

- Experience within the customer service industry.
- Experience within the hospitality industry.
- Experience within the Call Centre industry
- Experience within the Retail industry

**Personality & Characteristics**:

- Excellent communication skills, both verbal and written.
- Customer focussed attitude.
- Good listening skills.
- Polite and friendly.

We offer excellent opportunities for development and progression, always favouring our existing colleagues for internal vacancies. As a fast growing company, you could contribute & influence our direction as a great place to work.

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 15-20 per week ( Weekends a must )

**Benefits**:

- Casual dress
- Company events
- On-site parking

**Job Types**: Part-time, Permanent, Temporary contract, Temp to perm, Zero hours contract

Pay: £11.44 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Company pension

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Every weekend
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
- Weekends only

**Experience**:

- customer service: 1 year (preferred)
- call centre: 1 year (preferred)

Work Location: In person


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