![Bristow and Sutor Group](https://media.trabajo.org/img/noimg.jpg)
Call Centre Agent
3 months ago
**Company Description**:
**Who are we?**
- Debt Recovery Plus part of the Bristow & Sutor Group - employing **over 500 people**:
- ** Specialists** in the recovery of outstanding parking charges
- Based in **great offices** just off the M60 in Denton (Tameside)
- Modern organisation that **delivers excellence** to customers and clients
- Using technology and people to **transform** the resolution of outstanding debts
- Rapidly growing organisation offering **opportunities** to all our team
- Excellent staff retention and **ongoing development**
**Position**:
**What is the role?**
- **Resolving** low value outstanding parking charges from individuals
- Predominantly dealing with inbound calls with first call **resolution**:
- Managing difficult conversations in a sensitive and **professional manner**:
- Entering **accurate** records of customer interactions
- Following processes and guidelines to deliver **great service**:
- ** Achieving** personal and team targets in a contact center environment.
- Delivering or **developing** your skills with multi-channel communication.
- Day to day handling of multi channel communication.
**Requirements**:
**Is this you?**
- Looking for that opportunity with an industry leading business to **build a career**:
- Previous **experience** within an internal sales or collections role
- Excellent telephone manner with the ability to **positively resolve** situations
- Keen to **excel** in a great work environment
- Confident in your ability to achieve **realistic targets** and benefit financially
- Strong work ethic and happy to work on your **own initiative**
**Other information**:
**Other information**
- **Basic Salary of £20,500 with OTE of £28k and realistic earnings of £32K**:
- 37.5 hours a week on a rota between 8.30am and 7pm
- Full-Time **permanent** position
- Extensive training and **development programme**
Please note, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role - this can include Saturday mornings.
**The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.**
**#INDHP
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