Call Centre Agent

7 months ago


Manchester, United Kingdom Inter Partners Group Full time

**Responsibilities for Call Centre Agent**
- Handle inbound and outbound calls efficiently
- Understand customers’ requirements, clarify details, investigate each issue and offer solutions or alternatives
- Capitalise on opportunities to sell additional products
- Establish strong relationships and interact with customers by going the extra mile
- Maintain comprehensive records of all conversations in our call centre database
- Regularly attend seminars to improve knowledge and performance levels
- Meet personal/team qualitative and quantitative goals

**Requirements and Skills for Call Centre Agent**
- Previous experience in a customer support position
- Track record of exceeding quotas
- Strong phone and verbal communication skills with active listening abilities
- Familiarity with CRM systems and practices
- Customer focus and ability to adapt to different personality types
- Ability to multitask, prioritise, and manage time effectively
- High school diploma or equivalent.

**Please note - this is a full-time position specifically based in Manchester.**

**Salary**: From £22,088.98 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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