Call Centre Representative

1 month ago


Manchester, United Kingdom ENVISION AGENCY LTD Full time

As a Call Centre Representative, you will be the first point of contact for our customers, providing timely assistance and resolving inquiries with professionalism and efficiency. You will play a crucial role in delivering a positive customer experience by listening to customers' needs, offering solutions, and ensuring their satisfaction with our products/services.

**Duties**:

- Answer incoming customer calls and provide assistance or information as needed
- Handle customer inquiries and resolve complaints or issues in a professional and timely manner
- Up sell products or services to customers when appropriate
- Use phone etiquette to ensure positive customer interactions

**Skills**:

- Strong communication and interpersonal skills
- Ability to analyse customer needs and provide appropriate solutions
- Excellent problem-solving skills and ability to handle difficult customers with patience and empathy

**Salary**: From £23,722.30 per year

**Benefits**:

- Additional leave
- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Manchester (preferred)

Work Location: In person

Application deadline: 13/03/2024



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