Call Centre Representative

2 weeks ago


Manchester, United Kingdom CHANNEL ALT LTD Full time

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries
- Make outbound calls to potential customers
- Identify customers' needs, clarify information, and provide solutions
- Upsell products or services to increase revenue
- Maintain customer records by updating account information
- Follow communication scripts when handling different topics
- Conduct data entry and analysis for reporting purposes

**Skills**:

- Excellent phone etiquette and communication skills
- Proficient in English language
- Strong data entry skills
- Analytical mindset for problem-solving

**Job Types**: Full-time, Permanent

Pay: From £25,940.10 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

Application deadline: 18/05/2024



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