Call Centre Executive
4 weeks ago
**Responsibilities**:
- Handle inbound and outbound customer calls professionally and courteously
- Provide information about products and services, answer questions, and resolve concerns
- Upsell products or services to customers when appropriate
- Perform data entry tasks accurately and efficiently
- Maintain customer records by updating account information
- Follow communication scripts to ensure consistency and quality of service
- Utilize phone etiquette to provide a positive customer experience
**Requirements**:
- Proficient in English
- Strong communication skills to effectively communicate with customers
- Ability to analyze customer needs and recommend appropriate solutions
- Excellent data entry skills with high accuracy
- Multilingual abilities are advantageous
- Prior experience in a call center or customer service role is preferred
**Job Types**: Full-time, Permanent
Pay: From £25,934.80 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 20/05/2024
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