Defence Business Services
3 weeks ago
**Details**:
**Reference number**:
- 300600**Salary**:
- £54,440- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.**Job grade**:
- Grade 7**Contract type**:
- Permanent**Business area**:
- DBS- Digital, Information & Technology (DIT)**Type of role**:
- Digital**Working pattern**:
- Flexible working, Full-time**Number of jobs available**:
- 1Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Tomlinson House, Norcross Lane, Thornton-Cleveleys, Lancashire; Abbey Wood North, Bristol, Southwest; Centurion Building, Gosport, HampshireAbout the job
**Job summary**:
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
- Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
**DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.**
**We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.**
**Come and join the DBS community today**
Applicants should note that DBS has recently undertaken a review of its operational locations in the North West, and will consolidate all activities in Blackpool. This means that DBS staff will move from both Walker House (Liverpool) and Cheadle Hulme in the late Summer of 2023 and initially relocate to Tomlinson House (Norcross). A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.
As a result, all vacant DBS posts in the North West will be advertised at Tomlinson House (Norcross). There is, however, an expectation that all DBS staff, irrespective of their agreed duty station, will travel to other DBS and/or MOD site(s), as required, to complete all necessary training and to participate in team or additional collaborative activities - detached duty terms may apply. Terms of transfer have been negotiated for DBS posts relocating in the North West. DBS also supports Flexible Working, which can be discussed in more detail at interview.
**Job description**:
DIT support, deliver and maintain a wide range of on premise, Software as a Service (SAAS), Platform as a Services (PAAS) and robotic and digital products for Defence.
DIT’s products support thousands of users across defence and a significant number of key defence activities though support of IT-enabled change to MOD Corporate Services, including Finance, Procurement, Payroll and HR, across Civilian and Military Services.
As the User Centred Design Lead you will be responsible for ensuring that teams take a user-centred, evidence-based approach to service design and delivery, putting users and their needs at the heart of decision making and product development.
**Person specification**:
**Key Responsibilities**:
- Ensure that teams take a user-centred, evidence-based approach to service design and delivery enabling development of accessible services for all
- Develop and assure good user centred design practice
- Direct user research, service and content design activities across programmes of work, building user-centred practices in new teams
- Act as accessibility expert for the Automation Garage providing support, advice and guidance to other roles in the Digital, Data and Technology (DDaT) Profession about how to create accessible digital services and working closely with MOD’s accessibility lead.
- Align user research, service and content design activities with objectives with wider plans to create strategic insights that inform policy and proposition.
- Supervise and develop user researchers, content and service designers at multiple skill levels to assure and improve research practice
- Collaborate at senior level to drive user research, content and service d
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