Inbound Complaints Administrator

4 weeks ago

Manchester, United Kingdom Car Finance 247 Full time

**About The Role**:
Here at CarFinance 247 we are looking for a bright and passionate Inbound Complaints Administrator to join our friendly Customer Care Team

Your primary function will be to complete outbound initial calls with both our customers and dealerships or finance lenders, to gain a full understanding of the complaint. You will be setting expectations, capturing information, requesting relevant evidence, and providing excellent customer service. At this point, you will then make a triage assessment and decide which team the complaint is allocated to.

In addition to this there will be an expectation to complete other relevant administration tasks and the simpler outbound calls to customers, dealers and third parties and work to dynamically resolve the more simple, straight forward complaints we receive.

**Key Responsibilities**:

- Conduct yourself in a manner that upholds and promotes the CarFinance 247 Values & Culture.
- Primarily completing ‘Initial calls’ to customers and dealers within 24 hours of receipt into the business and empathetically dealing with the customers complaint, query, issues and concerns during this first, early initial call
- You will be required to dynamically handle and resolve some of our more simple and straightforward complaints following your assessment and completion of the initial call. These are straightforward.
- If you can’t resolve the issue there and then, or the complaint is more complex and needs to be with one of our specialist teams, you will make an assessment based on the initial call and following a process map, to allocate the case and complaint to a relevant resource or Team.
- To help process and log all regulated and non-regulated complaints CarFinance 247 in line with the case categorisation process.
- Log all activity with comprehensive and accurate notes using our various systems.
- Assist Team Leader with managing the unwind process and work effectively with the Credit Controller and Account department.
- To manage the Customer Care inbox and Payment Admin inbox.
- To assist the Customer Care Case Handlers with payment requests, purchase order, vehicle inspection requests and recovery of vehicles.
- To support and assist the Customer Care team with the inbound phone line.
- To complete the ad-hoc tasks/projects set by Team Leader and/or Head of Customer Care.
- Help to manage all the incoming and outgoing post for the department.

**About You**:

- Ability to work autonomously and consistently practice accurate judgement.
- Strong communication skills by telephone and written communication
- Strong customer service skills
- Experience of handling a variety of conversations from customer’s, who are dealing with/registering a complaint
- Conscientious and able to work with attention to detail.
- Able to demonstrate empathy and resilience.
- Ability to follow instructions and procedures.
- Not essential; but an awareness of the Supply of Goods Act 1982, Consumer Rights Act 2015, Treating Customers Fairly (TCF), Data Protection Act 1998, Consumer Credit Act 1974, and Financial Conduct Authority (FCA) guidelines.

**About Us**: CarFinance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

As an equal opportunity’s employer, the 247 Group is committed to the equal treatment of all current and prospective employee’s and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

  • Inbound Complaints Administrator

    7 days ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are looking for a bright and passionate Inbound Complaints Administrator to join our friendly Customer Care Team! Your primary function will be to complete outbound initial calls with both our customers and dealerships or finance lenders, to gain a full understanding of the complaint. You will be setting...

  • Inbound Complaints Associate

    1 week ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: **Part time hours, 16 hours over Saturday & Sunday.** **£9,130.67 per annum.** Here at CarFinance 247 we are looking to recruit a part time Inbound Complaints Associate to join our Customer Care Complaints Team! As an Inbound Complaints Associate, you will be able to liaise confidently with our customers and internal stakeholders to...

  • Inbound Complaints Associate

    2 weeks ago

    Manchester, United Kingdom Car Finance 247 Full time

    About The Role:Here at CarFinance 247 we are looking to recruit a Inbound Complaints Associate to join our Customer Care Complaints Team As a Inbound Complaints Associate, you will be able to liaise confidently with our customers and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality...

  • Inbound Complaints Executive

    3 weeks ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at Car Finance 247 we are looking to recruit an Inbound Complaints Executive to join our Customer Care Team! As the Inbound Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

  • Complaints Administrator

    2 weeks ago

    Manchester, United Kingdom Hesketh James Recruitment Full time

    **Role: Complaints Administrator** **Location: Manchester** **Salary: £13,500 Part time / Flexible Working Hours / Days** We are recruiting for a Part Time **Complaint Administrator** to join an exciting and growing Property Management company. This is a great opportunity for an organised, proactive and customer focused individual. The Complaint...

  • Complaints Administrator

    4 weeks ago

    Manchester, United Kingdom Oodle Finance Full time

    **Complaints Administrator** Location: Manchester Hours: Monday - Friday 9.00am - 5.30pm with 1 hour for lunch. We also offer hybrid working - 3 days in the office, 2 at home. **Salary**: £22,000 - £25,000 p.a. depending on experience plus a yearly bonus **What are our Perks & Benefits?** - Performance bonus (% dependent upon department) - Pension &...

  • Complaints Administrator

    5 days ago

    Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

    To provide a comprehensive administrative support service to the Complaints team and the Head of Customer Service. You will be responsible for providing effective and efficient clerical and administrative support to the Head of Customer Service and the Complaints Team. Distribute complaints satisfaction surveys and entering results from Equality, Diversity...

  • Complaints Administrator

    2 weeks ago

    Manchester, United Kingdom Oodle Finance Full time

    **About Oodle!** Oodle is making car buying easy. Our customers rely on their cars for work commute, school pick-ups, and once-in-a-lifetime road trips. For many people it is their largest purchase. We are working hard every day to make buying one better. In just five years we have already helped over 100,000 customers, achieved 4.7* Trustpilot score, have...

  • Complaints Administrator

    2 weeks ago

    Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

    To provide a comprehensive administrative support service to the Complaints team and the Head of Customer Service.You will be responsible for providing effective and efficient clerical and administrative support to the Head of Customer Service and the Complaints Team.Distribute complaints satisfaction surveys and entering results from Equality, Diversity and...

  • Complaints Administrator

    2 weeks ago

    Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

    To provide a comprehensive administrative support service to the Complaints team and the Head of Customer Service. You will be responsible for providing effective and efficient clerical and administrative support to the Head of Customer Service and the Complaints Team. Distribute complaints satisfaction surveys and entering results from Equality, Diversity...

  • Complaints Handler

    3 weeks ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at Car Finance 247 we are looking to recruit an Complaints Executive to join our Customer Care Team! As the Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality...

  • Complaint Resolution Advisor

    2 months ago

    Manchester, United Kingdom Phillips & Cohen Associates Full time

    Job Advert **Job Title**: Complaint Resolution Advisor **Responsible to**: Compliance Manager **Interfaces with**: All PCA colleagues, customers, suppliers/vendors, clients **Location**: Exchange Quay, Manchester, UK **Date**: ASAP **Salary**: £25,000 The role of the Complaint Resolution Advisor requires great attention to detail and excellent...

  • Complaint Resolution Advisor

    2 weeks ago

    Manchester, United Kingdom Phillips & Cohen Associates Full time

    Job Advert **Job Title**: Complaint Resolution Advisor **Responsible to**: Compliance Manager **Interfaces with**: All PCA colleagues, customers, suppliers/vendors, clients **Location**: Exchange Quay, Manchester, UK **Date**: ASAP **Salary**: £25,000 The role of the Complaint Resolution Advisor requires great attention to detail and excellent...

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Car Finance 247 Full time

    About The Role:Here at Car Finance 247 we are looking to recruit an Complaints Executive to join our Customer Care TeamAs the Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality...

  • Inbound Call Handler

    2 weeks ago

    Manchester, United Kingdom EXPERIENTIAL ADVISORY LTD Full time

    **Responsibilities**: - Answer inbound calls from customers in a timely and professional manner - Respond to customer inquiries and resolve issues in a friendly and courteous manner - Use problem-solving skills to resolve complex customer complaints and issues - Escalate issues to senior agents or team leaders as necessary - Meet or exceed customer...

  • Complaints Resolution Associate

    2 weeks ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are looking to recruit a Complaints Resolution Associate to join our Customer Care Team! As a Complaints Resolution Associate, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

  • Complaints Resolution Associate

    1 week ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are looking to recruit a Complaints Resolution Associate to join our Customer Care Team! As a Complaints Resolution Associate, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

  • Inbound Call Center Representative

    4 weeks ago

    Manchester, United Kingdom BLUE TIDE DEVELOPMENTS LTD Full time

    Our team is passionate about creating positive experiences and resolving customer inquiries with efficiency and care. We are currently seeking motivated and empathetic individuals to join our dynamic team as Inbound Call Centre Representatives. As an Inbound Call Centre Representative, you will be the first point of contact for our customers. You will...

  • Inbound Call Center Representative

    1 week ago

    Manchester, United Kingdom BLUE TIDE DEVELOPMENTS LTD Full time

    Our team is passionate about creating positive experiences and resolving customer inquiries with efficiency and care. We are currently seeking motivated and empathetic individuals to join our dynamic team as Inbound Call Centre Representatives. As an Inbound Call Centre Representative, you will be the first point of contact for our customers. You will...

  • Executive Complaint Workflow Administrator

    2 weeks ago

    Greater Manchester, United Kingdom TalkTalk Telecom Group PLC Full time

    Executive Complaint Workflow Administrator page is loaded Executive Complaint Workflow Administrator Apply locations Salford Quays, Manchester time type Full time posted on Posted 2 Days Ago job requisition id R Overview : As the CEO Complaint Team Workflow Administrator, you will play a pivotal role in managing the smooth and efficient handling of...