Complaints Handler

7 months ago


Manchester, United Kingdom Car Finance 247 Full time

**About The Role**:
Here at Car Finance 247 we are looking to recruit an Complaints Executive to join our Customer Care Team

As the Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality Assurance. The Complaints Executive will take complete ownership of a customer’s complaint once it has been logged by the Inbound Associate by providing an exceptional level of service, showing empathy whilst solving queries, problems and handling complaints in a timely and professional manner.

This is a great opportunity for people focused individuals who want to become part of a market-leading business that prides itself on employee development and well-being.

**Monday-Friday ( 9am - 5:30pm)**

**Responsibilities Include**:

- Owning non-regulated and/ or regulated complaint cases, ensuring that customers are responded to in a timely manner and complaints are fully resolved.
- Working in an organised fashion to ensure productivity and effective case management.
- Logging all activity with comprehensive and accurate notes.
- Writing an investigation report to supply evidence to bring the complaint to a conclusion.
- Strong written communication, including a ‘final response’ letter.
- Effective communication internally and externally
- Prioritise workload and case management to be effective and efficient.
- Ability to confidently communicate and articulate outcomes to senior management.
- Identify trends and opportunities to improve service levels

**About You**:

- Experience of working in a complaint’s role, case management.
- Strong organisational skills and work load management.
- Excellent written and verbal communication skills.
- Hard working determined and resilient.
- Comfortable working under pressure, proactive and uses own initiative.
- Experience of handling difficult conversations and being confident to do so.
- Building strong working relationships with internal and external clients.
- Flexible approach to working hours and days.

**About Us**:

- Subsidised Onsite Parking.
- Free fruit, barista bar and juice bar.
- Onsite gym.
- Free transport to and from Piccadilly.
- Birthday off
- Enhanced maternity, paternity and adoption leave pay.
- Time off from day-one for fertility appointments.
- Discount club.
- Healthcare Cash plan.
- Free Employee Assistance Programme.
- Excellent career progression across the business.

At Car Finance 247 our determination and strong team culture have helped us become the number one online car finance broker in the UK. We are one of the UK’s fastest growing privately owned businesses, having ranked in the Sunday Time Fast Track 100 for each of the last 4 years.

We create personalised and high-quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

As an equal opportunity’s employer, the 247 Group is committed to the equal treatment of all current and prospective employee’s and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.


  • Complaints Handler

    1 month ago


    Manchester, United Kingdom Robert Walters Full time

    COMPLAINTS HANDLER Salary : £25,000 Location : Manchester City Centre - onsite Contract : Permanent Hours : Monday - Friday (9am-5:30pm) Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2B Our client is on the lookout for a dedicated and experienced Complaints Handler to join their dynamic team in Manchester...

  • Complaints Handler

    1 day ago


    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are currently recruiting for a Complaints Handler to join our Customer Care Team. The Complaints Handler will have responsibility of the end-to-end case management of vehicle and dealership complaints. You will be dealing with issues in relation to non-regulated vehicle quality and will require handling a large...

  • Complaints Handler

    4 weeks ago


    Manchester, United Kingdom Robert Walters Full time

    COMPLAINTS HANDLER Apply below after reading through all the details and supporting information regarding this job opportunity.Salary : £25,000 Location : Manchester City Centre - onsite Contract : Permanent Hours : Monday - Friday (9am-5:30pm) Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2B Our client is...

  • Complaints Handler

    1 month ago


    Manchester, United Kingdom Robert Walters Full time

    COMPLAINTS HANDLER Salary : £25,000 Location : Manchester City Centre - onsite Contract : Permanent Hours : Monday - Friday (9am-5:30pm) Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2B Our client is on the lookout for a dedicated and experienced Complaints Handler to join their dynamic team in...

  • Complaints Handler

    21 hours ago


    Manchester, United Kingdom GerrardWhite Full time

    **Complaints Handler** **Salary**: £21,000-£26,500 (depending on experience) **Hours**: Monday to Friday 9 am-5 pm **Location**: Tunbridge Wells or Manchester **_- Hybrid Working, 3 days from home, 2 days office-based_** **Overview** My client is a large and leading Insurance Group who are seeking people who have previously worked within a Complaints...

  • Complaints Handler

    2 days ago


    Manchester, United Kingdom Page Personnel Full time

    Opportunity to work for a leading financial services business - Excellent benefits **About Our Client**: Our client is a leading fashion retailer with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent career...

  • Complaints Handler

    7 months ago


    Manchester, United Kingdom carloans 365 Full time

    carloans 365 is looking to add an experienced Complaints Handler to our team on the back of significant business growth. The Complaints Handler will be responsible for end-to-end management and resolution of customer complaints related to vehicle purchasing and finance options. Working with customers, dealerships and lenders, this role requires exceptional...

  • Complaints Handler

    7 months ago


    Manchester, United Kingdom Four Financial Full time

    **Complaint Handler** **Full Time, Permanent** **Salary - £25,000** **Location - Central Manchester** A large, well-established organisation based in Manchester are seeking Complaint Handlers to join their team on a permanent basis. Our client is passionate about putting the customer first, so the Complaint Handler position is an integral part of the...

  • Complaint Handler

    7 months ago


    Manchester, United Kingdom Four Financial Full time

    **Complaint Handler** **Full Time, Permanent** **Salary - £25,000** **Location - Central Manchester** A large, well-established organisation based in Manchester are seeking Complaint Handlers to join their team on a permanent basis. Our client is passionate about putting the customer first, so the Complaint Handler position is an integral part of the...

  • Complaints Handler

    2 days ago


    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are looking to recruit a Complaints Handler to join our Customer Care Team! As a Complaints Handler, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality...

  • Complaints Handler

    7 months ago


    Manchester, United Kingdom Vermelo RPO Full time

    Are you an **experienced claims handler or complaints handler **within **Motor or Home Insurance** looking for a new opportunity? We are offering a salary of up to £26,500 depending on experience and hybrid working, this is a fantastic opportunity for anyone looking for a new venture. **Day to day responsibilities**: - Manage own caseload of complaints,...

  • Complaints Handler

    1 month ago


    Manchester, United Kingdom Zuto Full time

    Complaints Handler Salary - £28,500 Location – Manchester No weekend work, 9am-6pm Monday to Friday Why Zuto?The UK's Top 25 Best Large Companies to Work For Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity.Our journey began in 2006, and we're thrilled to have achieved significant milestones...


  • Manchester, United Kingdom N Brown Full time

    **Job details**: - Salary £22,000 plus excellent benefits - LocationManchester - DisciplineFinancial Services & Customer Operations - Reference003883 **Complaints Handler** We are looking for Complaints Handlers to join our Financial Services team here at N Brown. As a Customer Complaints Handler, you will take complete ownership of our customers’...

  • Complaints Handler

    2 days ago


    Manchester, United Kingdom GerrardWhite Full time

    We have an excellent opportunity for a career with an investor in the People Gold Champion organisation within the motor insurance industry. As a Complaints Handler, you will manage the complaints process by taking ownership of individual cases and resolvingthese satisfactorily and by FCA and TCF principles. **Your main duties will be to**: - Manage own...

  • Complaints Handler

    2 days ago


    Manchester, United Kingdom Four Recruitment Limited Full time

    **Role: Administration/Complaints Handler** **Based: Manchester (city centre)** **, permanent** **Salary: £20,000 - £25,000** **Hours: Monday - Friday 9am-5pm** A large well-known organisation based in Manchester City Centre are recruiting for 5x permanent Administration/ Complaint Handler positions, paying a salary of £20,000-£25,000pa. This...

  • Complaints Handler

    20 hours ago


    Manchester, United Kingdom GerrardWhite Full time

    **Complaints Handler** **Salary**: £21,000-£25,000 (depending on experience) **Hours**: Monday to Friday 9 am-5 pm **Location**: Manchester **_- Hybrid Working, 3 days from home, 2 days office-based_** **Overivew** **Your main duties will be to**: - Manage own caseload, ensuring all complaints are handled within required deadlines and FCA...

  • Complaints Handler

    3 weeks ago


    manchester, United Kingdom Zuto Full time

    Job Description Complaints Handler Salary - £28,500 Location – Manchester No weekend work, 9am-6pm Monday to Friday Why Zuto? The UK's Top 25 Best Large Companies to Work For Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Our journey began in 2006, and we're thrilled to have...

  • Complaints Handler

    1 month ago


    Manchester, United Kingdom Zuto Full time

    Complaints Handler Salary - £28,500Location – ManchesterNo weekend work, 9am-6pm Monday to FridayWhy Zuto?The UK's Top 25 Best Large Companies to Work ForJoin our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity.Our journey began in 2006, and we're thrilled to have achieved significant milestones...

  • Complaints Handler

    1 month ago


    Manchester, United Kingdom Zuto Full time

    Complaints Handler Salary - £28,500Location – ManchesterNo weekend work, 9am-6pm Monday to FridayWhy Zuto?The UK's Top 25 Best Large Companies to Work ForJoin our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity.Our journey began in 2006, and we're thrilled to have achieved significant...


  • Manchester, United Kingdom MERJE Ltd Full time

    £22,000 - £23,000 DOE + quarterly bonus Do you enjoy helping customers, problem solving and going above and beyond? We have an exciting opportunity for a Customer Complaints Handler to join a leading organisation based in Manchester. This role would suit a well organised and considerate individual who has excellent relationship building abilities. The...