Complaints Handler

4 days ago


Manchester, United Kingdom Four Recruitment Limited Full time

**Role: Administration/Complaints Handler**

**Based: Manchester (city centre)**

**, permanent**

**Salary: £20,000 - £25,000**

**Hours: Monday - Friday 9am-5pm**

A large well-known organisation based in Manchester City Centre are recruiting for 5x permanent Administration/ Complaint Handler positions, paying a salary of £20,000-£25,000pa. This organisation is passionate about putting the customer first, so the ComplaintHandler position is an integral part of the business, to ultimately enhance customer experience and ensure customers want to keep coming back Working with a close-knit Financial Services department, this company offer fantastic training and support and aretruly a great place to work.

The role purpose is to resolve any issues or potential issues with the businesses valued customers, with the aim to ensure a continued and happy relationship - providing sympathetic and calm customer services, ensuring to diffuse situations where possible.Please see below an overview of your Key Responsibilities:

- Actively listening to the customer, providing sympathetic advice, and investigating the problem, and causes, thoroughly
- Working in-line with the relevant regulatory bodies
- Producing written & electronic correspondence to customers
- Working towards KPI's and SLA's
- Continuously strive to enhance the customer journey
- Building internal and external relationships, to ultimately achieve the right outcome for the customer
- Any other duties as required
- Complaints Handling experience, ideally within an FCA or regulated environment
- Excellent communication skills, both verbal and written
- System experience including Microsoft packages
- A proven track record of reliability in jobs
- Be able to use initiative, stay calm under pressure and prioritise your own workload

In return you will receive:

- Competitive annual salary of £20,000-£25,000pa
- Bonus scheme & pay
- Life assurance
- 24 days holiday plus 8 bank holidays, with the option to buy additional holidays
- Generous pension scheme
- Local restaurant discounts across the Northern Quarter
- Fantastic progression opportunities within the business
- Great working culture, with a supportive team and training
- Full time working hours, Monday - Friday


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