Complaints Handler

7 months ago


Manchester, United Kingdom Vermelo RPO Full time

Are you an **experienced claims handler or complaints handler **within **Motor or Home Insurance** looking for a new opportunity?

We are offering a salary of up to £26,500 depending on experience and hybrid working, this is a fantastic opportunity for anyone looking for a new venture.

**Day to day responsibilities**:

- Manage own caseload of complaints, ensuring all complaints are resolved within regulatory and business requirements whilst being empathetic with customers
- Work effectively with other team members to ensure the delivery of a consistent, responsive and fair outcome approach to the business and customer
- Operate within own area of accountability, proactively escalating issues and seeking guidance

**What do you get in return?**
- Individual training and progression plans
- 25 days annual leave and bank holidays
- 5% pension contribution scheme - start planning for your future retirement.
- Healthcare benefits - we've got you covered with comprehensive health coverage.
- Life assurance - give yourself and your family peace of mind.
- Discounts on over 250 big retail brands - save money on everything from clothing to electronics.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,500.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Claims or Complaints: 1 year (required)

Work Location: Hybrid remote in Manchester

Reference ID: Cp.mB


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