Complaints Handler
3 weeks ago
We have an exciting opportunity for an experienced and enthusiastic individual to join our busy Complaints team within our Insurance Broking business. The role will be an office based within our Manchester Headquarters.
As a Complaint Handler you will be responsible for resolving complaints by using your knowledge of our processes to conduct root cause analysis on Complaints and Audits and identify trends and needs with regards to where training may be required or processes may need improvement.
**We are looking for someone with the following skills and experience;**
- Complaints handling experience
- Excellent Customer Service skills
- Call auditing experience
- File auditing experience
- Insurance experience (preferably vehicle based)
- Firm understanding of FCA regulations imposed on Insurance Intermediaries and in respect of Complaints i.e. ICOBs, DISP
- Genuine desire to want to improve team & individual performance
- Great people skills, the ability to provide clear and useful feedback
- Excellent attention to detail
- Strong communicator and able to manage multiple stakeholders both efficiently and effectively.
- Can work by yourself but contribute to the team and work well within a collaborative and customer focused environment.
- Strong PC skills, confident in using systems and Microsoft Office
- Excellent organisation and time management skills
**We will offer you**:
- A competitive salary.
- Excellent facilities in our central Manchester office.
- Potential to climb the career ladder.
- A great team environment in a growing business.
- Free drinks and breakfast in our kitchen
- Pool table and table tennis in our breakout area.
- Regular staff events.
- Relaxed office environment.
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Discounted or free food
- Gym membership
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Compliance: 2 years (preferred)
- Insurance: 2 years (preferred)
Work Location: One location
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