Complaints Handler

3 months ago


Manchester, United Kingdom Watt Utilities Full time

Watt Utilities have been one of the leading Utility Consultancies in the UK since 1999.

We are currently going through a period of exponential growth and working towards our aim of being the number 1 Utility Broker in the UK.

**The Department**

The Complaints Handler will be responsible for the handling and resolution of customer complaints throughout the business. However, in line with our focus on improved customer service and subsequent Consumer Duty adherence the teams approach is seeing a conscious step change toward complaint prevention rather than resolution. Through the analysis and audit of complaints, survey and performance data we are actively working to help improve business processes, training and guidance and ultimately our service provision as a whole.

Customer Care is often misunderstood as being a team that deals solely with negative experiences and difficult customers. In reality, customers who reach us are largely welcoming and engaging as they can see that their issues are being taken seriously and that we are working for them to find a suitable resolution. Whilst complaint resolution can sometimes be challenging it is for the most part hugely rewarding in being able to turn a customers negative experience into a positive one.

**Skills & Experience**
- Good telephone manner essential
- Knowledge of the Utility/Brokering sector is desirable
- The ability to be firm and assertive whilst still providing an excellent level of customer service.
- Excellent communication skills with a professional and friendly telephone manner
- Ability to communicate complex information in writing, logically and persuasively in a business-like manner.
- Ability to work to your own initiative with mínimal supervision whilst working in a close-knit team.
- Self-motivated, driven, and passionate about your role
- Organization and the ability to manage numerous tasks at one time is vital.
- Problem solving skills and the ability to collate and analyze information from various sources to identify key issues and trends.

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person


  • Complaints Handler

    3 months ago


    Manchester, United Kingdom Four Financial Full time

    **Complaint Handler** **Full Time, Permanent** **Salary - £25,000** **Location - Central Manchester** A large, well-established organisation based in Manchester are seeking Complaint Handlers to join their team on a permanent basis. Our client is passionate about putting the customer first, so the Complaint Handler position is an integral part of the...

  • Complaints Handler

    4 months ago


    Manchester, United Kingdom carloans 365 Full time

    carloans 365 is looking to add an experienced Complaints Handler to our team on the back of significant business growth. The Complaints Handler will be responsible for end-to-end management and resolution of customer complaints related to vehicle purchasing and finance options. Working with customers, dealerships and lenders, this role requires exceptional...

  • Complaints Handler

    1 week ago


    Manchester, United Kingdom Robert Walters Full time

    COMPLAINTS HANDLERSalary: £25,000Location: Manchester City Centre - onsiteContract: PermanentHours: Monday - Friday (9am-5:30pm)Keywords: Customer Care, Service Issues, Client Support, Retention Rates, Salesforce, CRMOur client is on the lookout for a dedicated and experienced Complaints Handler to join their dynamic team in Manchester City Centre. This...

  • Complaints Handler

    3 months ago


    Manchester, United Kingdom Page Personnel Full time

    Opportunity to work for a leading financial services business - Excellent benefits **About Our Client**: Our client is a leading financial services business with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers...

  • Complaint Handler

    3 months ago


    Manchester, United Kingdom Four Financial Full time

    **Complaint Handler** **Full Time, Permanent** **Salary - £25,000** **Location - Central Manchester** A large, well-established organisation based in Manchester are seeking Complaint Handlers to join their team on a permanent basis. Our client is passionate about putting the customer first, so the Complaint Handler position is an integral part of the...

  • Complaints Handler

    4 months ago


    Manchester, United Kingdom Vermelo RPO Full time

    Are you an **experienced claims handler or complaints handler **within **Motor or Home Insurance** looking for a new opportunity? We are offering a salary of up to £26,500 depending on experience and hybrid working, this is a fantastic opportunity for anyone looking for a new venture. **Day to day responsibilities**: - Manage own caseload of complaints,...

  • Complaints Handler

    2 months ago


    MANCHESTER, United Kingdom N BROWN Full time

    We're looking for a Complaint Handler to join our Complaint Management team. As a Complaint Handler, you will take complete ownership of your customers' dissatisfaction and do everything you can to resolve any issues that arise whilst enabling and encouraging a future trading relationship. You'll provide an exceptional level of service, showing empathy...

  • Complaints Handler

    2 weeks ago


    MANCHESTER, United Kingdom N BROWN Full time

    We're looking for a Complaint Handler to join our Complaint Management team. As a Complaint Handler, you will take complete ownership of your customers' dissatisfaction and do everything you can to resolve any issues that arise whilst enabling and encouraging a future trading relationship. You'll provide an exceptional level of service, showing empathy...

  • Complaints Handler

    3 months ago


    Manchester, United Kingdom Mitsubishi Electric Full time

    **Complaints Handler**: **Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?** **Office Location**:Trafford Park, Stretford, Manchester M41 7LY **Hours of work**: Monday - Friday, 9:00 - 17:00 **About Us**: We, the Mitsubishi Electric...

  • Complaints Handler

    3 months ago


    Manchester, United Kingdom Capita Full time

    **Hours: Full Time Monday to Friday 37.5 hours per week.** **Salary: £25,000** **Location: Hybrid. Home based and office working options are available. Can be discussed further at interview stage. Office is based on Manchester Oxford Road, City Centre.** **Contract Type: Permanent contract** If you are a Complaint Handler who is looking for a new...

  • Complaints Handler

    4 months ago


    Manchester, United Kingdom Capita Full time

    **Hours: Full Time Monday to Friday 37.5 hours per week.** **Salary: £25,000** **Location: Hybrid. Home based and office working options are available. Can be discussed further at interview stage. Office is based on Manchester Oxford Road, City Centre.** **Contract Type: Permanent contract** If you are a Complaint Handler who is looking for a new...

  • Complaints Handler

    3 months ago


    Manchester, United Kingdom The Fiser Group Full time

    **About us** Our work environment includes: - Modern office setting - On-the-job training - Lively atmosphere Complaint Handler - Manchester - Hybrid working - 3 days office, 2 home **Salary**: £28,500 - £32,500 depending on experience We are working with a motor finance company and helping them staff a new office in Manchester. Your role will be to...

  • Complaints Handler

    3 months ago


    Manchester, United Kingdom Apollo Solutions Ltd Full time

    **Sparkling Opportunity Alert!** Are you a champion problem-solver with a flair for customer service? Then we have the perfect role for you! **Who We Are** Established in 2018, Match Me Car Finance has rapidly made a name for itself as a premier online car finance broker. We're not just about matching our customers with the best rate; we're about...

  • Complaints Handler

    2 months ago


    Manchester, United Kingdom Peel Solutions Full time

    **We are currently recruiting for a Complaints handler in Newton Heath.** **Pay rate**:PAYE 14 per hour. **Contract duration**:Temporary ongoing **Purpose**: - To be the first port of call for all contact into the branch by the public, partners and staff. - To ensure all incoming work into the branch is quickly assessed and passed to the correct...


  • Manchester, United Kingdom Zuto Full time €28,500

    Complaints Handler No weekend work, 9am-6pm Monday to Friday Award winning Induction training and development from our ISM accredited training programme ~ As a Complaints Handler, you will be given thorough FCA/Compliance training to ensure you are fully knowledgeable on our in-house systems and provide the best advice through their customer journey....


  • Manchester, United Kingdom Zuto Full time €28,500

    Complaints Handler No weekend work, 9am-6pm Monday to Friday Award winning Induction training and development from our ISM accredited training programme ~ As a Complaints Handler, you will be given thorough FCA/Compliance training to ensure you are fully knowledgeable on our in-house systems and provide the best advice through their customer journey....

  • Complaints Handler

    3 days ago


    Manchester, United Kingdom Zuto Full time

    Complaints Handler Salary - £28,500 Location – Manchester No weekend work, 9am-6pm Monday to Friday What we are offering you: £28,500 Clear progression throughout the business Award winning Induction training and development from our ISM accredited training programme As a Complaints Handler, you will be given thorough FCA/Compliance training to...

  • Complaints Handler

    24 hours ago


    Manchester, United Kingdom Zuto Full time

    Complaints Handler The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Salary - £28,500Location – ManchesterNo weekend work, 9am-6pm Monday to FridayWhat we are offering you:£28,500Clear progression throughout the businessAward winning Induction training and development from our ISM...

  • Complaints Handler

    4 days ago


    Manchester, United Kingdom Zuto Full time

    Complaints Handler Salary - £28,500Location – ManchesterNo weekend work, 9am-6pm Monday to FridayWhat we are offering you:£28,500Clear progression throughout the businessAward winning Induction training and development from our ISM accredited training programmeAs a Complaints Handler, you will be given thorough FCA/Compliance training to ensure you are...

  • Complaints Handler

    3 days ago


    Manchester, United Kingdom Zuto Full time

    Complaints Handler Salary - £28,500Location – ManchesterNo weekend work, 9am-6pm Monday to FridayWhat we are offering you:£28,500Clear progression throughout the businessAward winning Induction training and development from our ISM accredited training programmeAs a Complaints Handler, you will be given thorough FCA/Compliance training to ensure you are...