Complaints Handler

5 months ago

Manchester, United Kingdom Mitsubishi Electric Full time

**Complaints Handler**:
**Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?**

**Office Location**:Trafford Park, Stretford, Manchester M41 7LY

**Hours of work**: Monday - Friday, 9:00 - 17:00

**About Us**:
We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.

**Role summary**:
A Complaints Handler plays a critical role in ensuring customer satisfaction and loyalty by addressing and resolving complaints in a timely and efficient manner. You will need to work effectively as part of a team, collaborating with colleagues to ensure that complaints are resolved quickly and efficiently. Finally, you would need to monitor complaints to ensure that they are resolved to the customer's satisfaction and take steps to prevent similar complaints from arising in the future.

**Skills/Responsibilities**:
**To be successful in this role you will need to**:

- Respond to inquiries, complaints, and requests.
- Ensuring resolution of customer issues by taking ownership of complaints within the set customer promise and their Guaranteed Service Standards.
- Troubleshoot customer issues and provide creative solutions to resolve problems.
- Work with other departments, such as technical support, service and maintenance, and customer account managers, to provide comprehensive solutions to complex customer issues.
- Continuously evaluate customer service processes and suggest improvements to increase efficiency and customer satisfaction.
- Use data analysis to identify areas that need improvement and work with management to implement changes.
- Maintain accurate and up-to-date customer records, including contact information, issue resolution, and follow-up actions. Use this information to track trends and identify areas for improvement.
- Ability to review complaints data and identify trends within to support the businesses goals of improving its front of house services and quality of interaction.

**In return for your commitment, we will offer you some fantastic benefits**:

- **Generous annual leave allowance** - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- **Flexible Working** - we offer a range of flexible working options that include working from home or hybrid working
- **Pension**:

- **Life Assurance**:

- **Group Income Protection Scheme**:

- **Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi**:

- **Access to Mitsubishi’s very own discount platform**:

- **Colleague Referral Scheme**:

- **Holiday Buy**:

- **Long Service Awards**:

- **Cycle to Work Scheme**:

- **Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)**:

- **Employee Assistance Programme including additional services Eldercare & Best Doctors**

**Equality and Diversity**:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£29,000.00 per year

**Benefits**:

- Cycle to work scheme
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Manchester, M41 7LY: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Manchester, M41 7LY

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