Complaints Administrator

2 weeks ago


Manchester, United Kingdom Manchester University NHS Foundation Trust Full time
To provide a comprehensive administrative support service to the Complaints team and the Head of Customer Service.


You will be responsible for providing effective and efficient clerical and administrative support to the Head of Customer Service and the Complaints Team.

Distribute complaints satisfaction surveys and entering results from Equality, Diversity and Inclusion Forms on to the system.


You will also support arranging meetings through gaining staff availability, booking rooms and sending diary invites as needed as well as preparing meeting packs as required.

You will conduct general administrative duties such as making stationery requests.


You will be required to work as part of a team and provide cross cover during periods of staff planned or unplanned absence in line with the needs of the service, to provide efficient and effective administration support to the Complaints department and the Head of Customer Service.


General administrative duties:
scanning and printing documents, providing regular reports using the departmental database and Excel.

Please see Job Description for full details.


MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts.

We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.


Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals.

We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.


We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.


We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes.

What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.


At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Diversity Matters

We're looking forward to hearing from you

  • Manchester, United Kingdom Hesketh James Recruitment Full time

    **Role: Complaints Administrator** **Location: Manchester** **Salary: £13,500 Part time / Flexible Working Hours / Days** We are recruiting for a Part Time **Complaint Administrator** to join an exciting and growing Property Management company. This is a great opportunity for an organised, proactive and customer focused individual. The Complaint...


  • Manchester, United Kingdom Oodle Finance Full time

    **Complaints Administrator** Location: Manchester Hours: Monday - Friday 9.00am - 5.30pm with 1 hour for lunch. We also offer hybrid working - 3 days in the office, 2 at home. **Salary**: £22,000 - £25,000 p.a. depending on experience plus a yearly bonus **What are our Perks & Benefits?** - Performance bonus (% dependent upon department) - Pension &...


  • Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

    To provide a comprehensive administrative support service to the Complaints team and the Head of Customer Service. You will be responsible for providing effective and efficient clerical and administrative support to the Head of Customer Service and the Complaints Team. Distribute complaints satisfaction surveys and entering results from Equality, Diversity...


  • Manchester, United Kingdom Oodle Finance Full time

    **About Oodle!** Oodle is making car buying easy. Our customers rely on their cars for work commute, school pick-ups, and once-in-a-lifetime road trips. For many people it is their largest purchase. We are working hard every day to make buying one better. In just five years we have already helped over 100,000 customers, achieved 4.7* Trustpilot score, have...


  • Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

    To provide a comprehensive administrative support service to the Complaints team and the Head of Customer Service. You will be responsible for providing effective and efficient clerical and administrative support to the Head of Customer Service and the Complaints Team. Distribute complaints satisfaction surveys and entering results from Equality, Diversity...


  • Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are looking for a bright and passionate Inbound Complaints Administrator to join our friendly Customer Care Team! Your primary function will be to complete outbound initial calls with both our customers and dealerships or finance lenders, to gain a full understanding of the complaint. You will be setting...


  • Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are looking for a bright and passionate Inbound Complaints Administrator to join our friendly Customer Care Team! Your primary function will be to complete outbound initial calls with both our customers and dealerships or finance lenders, to gain a full understanding of the complaint. You will be setting...


  • Greater Manchester, United Kingdom TalkTalk Telecom Group PLC Full time

    Executive Complaint Workflow Administrator page is loaded Executive Complaint Workflow Administrator Apply locations Salford Quays, Manchester time type Full time posted on Posted 2 Days Ago job requisition id R Overview : As the CEO Complaint Team Workflow Administrator, you will play a pivotal role in managing the smooth and efficient handling of...


  • Manchester, United Kingdom AJ Bell Full time

    **Job Description**: Key responsibilities: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they...


  • Manchester, United Kingdom AJ Bell Full time

    **Job Description**: Key responsibilities: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they...


  • Manchester, United Kingdom AJ Bell Full time

    We are now recruiting for a customer relations coordinator to join our growing customer services department. **Key responsibilities**: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final...


  • Manchester, United Kingdom AJ Bell Full time

    **Job Description**: Key responsibilities: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they...


  • Manchester, United Kingdom Woodrow Mercer Healthcare Full time

    Job Opportunity: Complaints FacilitatorLocation: Greater Manchester (cross-site, dependent on service needs)Department: Complaints, Corporate DivisionHours: 37.5 per weekBand: 5About Us: We are a leading healthcare provider dedicated to delivering exceptional patient care. Our core values—Everyone Matters, Working Together, Dignity and Care, Open and...


  • Manchester, United Kingdom Woodrow Mercer Healthcare Full time

    Job Description Job Opportunity: Complaints Facilitator Location: Greater Manchester (cross-site, dependent on service needs) Department: Complaints, Corporate Division Hours: 37.5 per week Band: 5 About Us: We are a leading healthcare provider dedicated to delivering exceptional patient care. Our core values—Everyone Matters, Working Together,...


  • Manchester, United Kingdom Woodrow Mercer Healthcare Full time

    Job Opportunity: Complaints FacilitatorBelow covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Location: Greater Manchester (cross-site, dependent on service needs)Department: Complaints, Corporate DivisionHours: 37.5 per weekBand: 5About Us: We are a leading healthcare provider dedicated to...


  • Manchester, United Kingdom Woodrow Mercer Healthcare Full time

    Job Opportunity: Complaints FacilitatorLocation: Greater Manchester (cross-site, dependent on service needs)Department: Complaints, Corporate DivisionHours: 37.5 per weekBand: 5About Us: We are a leading healthcare provider dedicated to delivering exceptional patient care. Our core values—Everyone Matters, Working Together, Dignity and Care, Open and...


  • Manchester,, Greater Manchester, United Kingdom Woodrow Mercer Healthcare Full time

    Job Opportunity: Complaints FacilitatorLocation: Greater Manchester (cross-site, dependent on service needs)Department: Complaints, Corporate DivisionHours: 37.5 per weekBand: 5About Us: We are a leading healthcare provider dedicated to delivering exceptional patient care. Our core values—Everyone Matters, Working Together, Dignity and Care, Open and...

  • Complaints Handler

    4 weeks ago


    Manchester, United Kingdom Capita Full time

    **Hours: Full Time Monday to Friday 37.5 hours per week.** **Salary: £25,000** **Location: Hybrid. Home based and office working options are available. Can be discussed further at interview stage. Office is based on Manchester Oxford Road, City Centre.** **Contract Type: Permanent contract** If you are a Complaint Handler who is looking for a new...

  • Complaints Handler

    3 weeks ago


    Manchester, United Kingdom Close Brothers Group Full time

    **OVERALL SUMMARY** Join Close Brothers Motor Finance team where you will be responsible for managing the complaints recorded by the business as well as acting as a point of contact for insurance related and escalated complaints within the business. Working as part of the Complaints team our ideal team member will have previous experience in Complaint...

  • Complaint Handler

    3 weeks ago


    Manchester, United Kingdom Interactive Investor Full time

    WHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching...