Current jobs related to Complaints Facilitator - Manchester - Woodrow Mercer Healthcare
-
Complaints Facilitator
4 months ago
Manchester, United Kingdom Manchester University NHS Foundation Trust Full timeWith 750,000 residents in Manchester and Trafford, the challenge of providing a first-class integrated health and social care system, equipped to meet the needs of a large population, is both immense and fascinating. Despite the challenge, Manchester University NHS Foundation Trust (MFT) is passionate about meeting it head-on. As England's largest NHS...
-
Customer Complaints Specialist
1 month ago
Manchester, United Kingdom Sellick Partnership Full timeJob OverviewPosition: Complaints CoordinatorEmployment Type: Full-time, 37 hours per weekHourly Rate: £17.50Contract Type: Temporary ongoingWork Arrangement: Hybrid (1 day per week in the office)Sellick Partnership is currently seeking a dedicated Complaints Coordinator to support our client in effectively managing customer grievances. This position is...
-
Customer Complaints Specialist
1 month ago
Manchester, United Kingdom Sellick Partnership Full timeJob OverviewPosition: Complaints CoordinatorEmployment Type: Full-time, 37 hours per weekCompensation: £17.50 per hourContract Type: Temporary ongoingWork Arrangement: Hybrid (1 day per week in office)Sellick Partnership is currently seeking a dedicated Complaints Coordinator to manage and address customer grievances effectively. This role is pivotal in...
-
Customer Complaints Specialist
1 month ago
Manchester, United Kingdom Sellick Partnership Full timeJob OverviewPosition: Complaints CoordinatorEmployment Type: Full-time, 37 hours per weekHourly Rate: £17.50Contract Type: Temporary ongoingWork Arrangement: Hybrid (1 day per week in the office)Sellick Partnership is currently seeking a dedicated Complaints Coordinator to support our client in effectively managing customer grievances. This role is pivotal...
-
Complaints Administrator
3 months ago
Manchester, United Kingdom Manchester University NHS Foundation Trust Full timeTo provide a comprehensive administrative support service to the Complaints team and the Head of Customer Service. You will be responsible for providing effective and efficient clerical and administrative support to the Head of Customer Service and the Complaints Team. Distribute complaints satisfaction surveys and entering results from Equality, Diversity...
-
Complaints Handler
4 months ago
Manchester, United Kingdom Close Brothers Group Full time**OVERALL SUMMARY** Join Close Brothers Motor Finance team where you will be responsible for managing the complaints recorded by the business as well as acting as a point of contact for insurance related and escalated complaints within the business. Working as part of the Complaints team our ideal team member will have previous experience in Complaint...
-
Customer Complaints Specialist
1 month ago
Manchester, United Kingdom CarFinance 247 Full timeAbout The Role At Car Finance 247, we are seeking a dedicated Complaints Executive to enhance our Customer Care Team. In this role, you will engage effectively with our Customers, Lenders, Dealerships, and internal teams to ensure fair resolutions while upholding our high standards in Compliance and Quality Assurance. The Complaints Executive will take...
-
Complaints Administrator
4 months ago
Manchester, United Kingdom Manchester University NHS Foundation Trust Full timeTo provide a comprehensive administrative support service to the Complaints team and the Head of Customer Service. You will be responsible for providing effective and efficient clerical and administrative support to the Head of Customer Service and the Complaints Team. Distribute complaints satisfaction surveys and entering results from Equality, Diversity...
-
Customer Complaints Specialist
1 month ago
Manchester, United Kingdom CarFinance 247 Full timeAbout The Role At Car Finance 247, we are seeking a dedicated Complaints Executive to enhance our Customer Care Team. In this role, you will engage effectively with our Customers, Lenders, Dealerships, and internal teams to ensure fair resolutions while upholding our rigorous standards in Compliance and Quality Assurance. The Complaints Executive will...
-
Customer Complaints Specialist
1 month ago
Manchester, United Kingdom CarFinance 247 Full timeAbout The Role At Car Finance 247, we are seeking a dedicated Complaints Executive to enhance our Customer Care Team. In this role, you will engage effectively with our Customers, Lenders, Dealerships, and internal stakeholders to ensure fair resolutions while upholding our high standards in Compliance and Quality Assurance. The Complaints Executive...
-
Appeals, Complaints
4 months ago
Manchester, United Kingdom The University of Manchester Full timeThe Faculty of Science and Engineering’s Teaching, Learning and Student Experience Team is looking for a passionate and highly skilled Appeals, Complaints, and Discipline (ACD) Officer to join our team in delivering high quality support, advice, and case-handling work, and coordinating activities in relation to cases to ensure consistency of approach. You...
-
Appeals, Complaints and Discipline Coordinator
4 months ago
Manchester, United Kingdom The University of Manchester Full timeThe Faculty of Science and Engineering’s Teaching, Learning and Student Experience Team is looking for a passionate and highly skilled Appeals, Complaints, and Discipline (ACD) Coordinator to join our team in delivering high quality support and advice, coordinating activities in relation to cases to ensure consistency of approach. You will be joining a...
-
Head of Complaints
2 months ago
Manchester, M3, United Kingdom esure Group Full timeHead of Complaints Job Tenure: Full-time, permanentSalary: CompetitiveCompany Description Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry...
-
Quality Complaints Engineer
3 weeks ago
Oldham, Greater Manchester, United Kingdom Employment Solutions Ltd Full time €38,000 - €43,000A leading Electronics Manufacturer is seeking a Customer Quality Engineer to act as a quality and reliability champion for key customer accounts across Europe. This position is vital in managing customer claims, driving root cause analysis, and facilitating continuous improvement in product quality, reliability, and customer satisfaction. This role is ideal...
-
Patient Services Support Officer
4 months ago
Manchester, United Kingdom NHS Greater Manchester Integrated Care Full timeCOMMUNICATION To advise people who have concerns about the options open to them to resolve their concerns informally or under the NHS complaint procedure, referring them as appropriate to the relevant service manager, PALS, other NHS organisation, local authority and to the Independent Complaints Advocacy (ICA) service or Citizens Advice Bureau (CAB) where...
-
Customer Experience Specialist
3 weeks ago
Manchester, United Kingdom Actuate Global Full timeJob Title: Senior Customer Services ConsultantLocation: HybridAt Actuate Global, we pride ourselves on being a leader and end-to-end expert in our field. As a Senior Customer Services Consultant, your primary goal is to enhance client loyalty by delivering engaging lifecycle experiences that highlight the value of our products and services.You will be...
-
Patient Services Support Officer
4 months ago
Manchester, United Kingdom NHS Greater Manchester Integrated Care Full timeThe purpose of this role is to provide a high-quality patient service that is accessible. The post holder will be responsible for receiving, investigating and resolving informal patient concerns, preventing escalation into formal complaints and acting at all times in accordance with internal policies and relevant legislation. The post holder will also...
-
Manchester, United Kingdom House of Fraser Full timeCustomer Service and Complaints Operations Manager - Clayton-le-MoorsCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique customer experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our...
-
Manchester, United Kingdom Frasers Group Full timeCustomer Service and complaints Operations Manager - Clayton-le-MoorsCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique customer experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our...
-
Manchester, United Kingdom House of Fraser Full timeCustomer Service and Complaints Operations Manager - Clayton-le-MoorsCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique customer experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our...
Complaints Facilitator
3 months ago
Job Opportunity: Complaints Facilitator
Location: Greater Manchester (cross-site, dependent on service needs)
Department: Complaints, Corporate Division
Hours: 37.5 per week
Band: 5
About Us: We are a leading healthcare provider dedicated to delivering exceptional patient care. Our core values—Everyone Matters, Working Together, Dignity and Care, Open and Honest—guide our daily operations to ensure the best service for patients and staff alike.
Role Overview: As a Complaints Facilitator, you will manage a caseload of low to moderate complaints, ensuring timely and effective resolution. Your role will involve extensive communication, data analysis, and independent decision-making to improve service delivery. You will work closely with the Complaints Team Leader and other staff to maintain high standards and positive outcomes.
Key Responsibilities:
- Manage and resolve complaints, providing excellent service to patients and staff.
- Plan, prioritize, and organize workload to meet Trust standards and deadlines.
- Handle face-to-face, telephone, and email interactions with complainants.
- Ensure accurate data entry on the Ulysses system.
- Work autonomously and provide cross-cover during staff absences.
- Act as a catalyst for change, recommending improvements and sharing good practices.
- Deputize for the Complaints Team Leader as needed.
Essential Skills and Experience:
- Significant experience in a customer-facing role within the NHS.
- Excellent communication and analytical skills.
- Strong organizational and time-management abilities.
- Knowledge of NHS complaints procedures and relevant regulations.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Desirable Skills and Experience:
- Previous experience in mediation or handling bereavement.
- Experience working with computerized patient administration systems.
- Familiarity with writing detailed complaint responses.
Why Join Us?
- Engage in meaningful work that directly impacts patient care.
- Be part of a collaborative and supportive team.
- Opportunities for professional development and training.
- Contribute to a culture of continuous improvement and high-quality care.
Apply Today: If you are a dedicated professional with a passion for patient care and experience in complaints management, we invite you to apply for this rewarding role. Please submit your application including a resume and cover letter outlining your qualifications and experience.
