Customer Complaints Specialist

4 weeks ago


Manchester, United Kingdom CarFinance 247 Full time

About The Role

At Car Finance 247, we are seeking a dedicated Complaints Executive to enhance our Customer Care Team.

In this role, you will engage effectively with our Customers, Lenders, Dealerships, and internal stakeholders to ensure fair resolutions while upholding our high standards in Compliance and Quality Assurance. The Complaints Executive will take full responsibility for managing a customer's complaint from the moment it is recorded by the Inbound Associate, delivering exceptional service, demonstrating empathy, and resolving issues in a timely and professional manner.

This position is ideal for individuals who are passionate about customer service and wish to contribute to a leading business that values employee growth and well-being.

Working Hours: Monday-Friday (9am - 5:30pm)

Key Responsibilities:

  • Managing both regulated and non-regulated complaint cases, ensuring timely responses and complete resolutions for customers.
  • Maintaining an organized approach to enhance productivity and effective case management.
  • Documenting all interactions with thorough and precise notes.
  • Composing investigation reports to provide evidence for resolving complaints.
  • Demonstrating strong written communication skills, including drafting 'final response' letters.
  • Facilitating effective communication with both internal and external parties.
  • Prioritizing tasks and managing cases efficiently.
  • Confidently communicating outcomes to senior management.
  • Identifying trends and opportunities for service improvement.

About You:

  • Proven experience in a complaints handling or case management role.
  • Strong organizational skills and ability to manage workloads effectively.
  • Excellent verbal and written communication abilities.
  • Resilient, determined, and hardworking.
  • Comfortable working under pressure, proactive, and able to use initiative.
  • Experience in managing challenging conversations with confidence.
  • Ability to build strong relationships with both internal and external clients.
  • Flexible in terms of working hours and days.


  • Manchester, United Kingdom Sellick Partnership Full time

    Job OverviewPosition: Complaints CoordinatorEmployment Type: Full-time, 37 hours per weekHourly Rate: £17.50Contract Type: Temporary ongoingWork Arrangement: Hybrid (1 day per week in the office)Sellick Partnership is currently seeking a dedicated Complaints Coordinator to support our client in effectively managing customer grievances. This position is...


  • Manchester, United Kingdom Sellick Partnership Full time

    Job OverviewPosition: Complaints CoordinatorEmployment Type: Full-time, 37 hours per weekCompensation: £17.50 per hourContract Type: Temporary ongoingWork Arrangement: Hybrid (1 day per week in office)Sellick Partnership is currently seeking a dedicated Complaints Coordinator to manage and address customer grievances effectively. This role is pivotal in...


  • Manchester, United Kingdom Sellick Partnership Full time

    Job OverviewPosition: Complaints CoordinatorEmployment Type: Full-time, 37 hours per weekCompensation: £17.50 per hourContract Type: Temporary ongoingWork Arrangement: Hybrid (1 day per week in office)Sellick Partnership is currently seeking a dedicated Complaints Coordinator to join our esteemed client in Manchester. This pivotal role is centered around...


  • Manchester, United Kingdom Sellick Partnership Full time

    Job OverviewPosition: Complaints CoordinatorEmployment Type: Full-time, 37 hours per weekHourly Rate: £17.50Contract Type: Temporary ongoingWork Arrangement: Hybrid (1 day per week in office)Sellick Partnership is currently seeking a dedicated Complaints Coordinator to support our client in effectively managing customer grievances. This position is...


  • Manchester, United Kingdom Sellick Partnership Full time

    Job OverviewPosition: Complaints CoordinatorEmployment Type: Full-time, 37 hours per weekCompensation: £17.50 per hourContract Type: Temporary ongoingWork Arrangement: Hybrid (1 day per week in office)Sellick Partnership is currently seeking a dedicated Complaints Coordinator to support our client in effectively managing customer feedback. This position is...


  • Manchester, United Kingdom CarFinance 247 Full time

    About The Role At Car Finance 247, we are seeking a dedicated Complaints Executive to enhance our Customer Care Team. In this role, you will engage effectively with our Customers, Lenders, Dealerships, and internal teams to ensure fair resolutions while upholding our high standards in Compliance and Quality Assurance. The Complaints Executive will take...


  • Manchester, United Kingdom Sellick Partnership Full time

    Job OverviewPosition: Complaints CoordinatorEmployment Type: Full-time, 37 hours per weekHourly Rate: £17.50Contract Type: Temporary ongoingWork Arrangement: Hybrid (1 day per week in the office)Sellick Partnership is currently seeking a dedicated Complaints Coordinator to support our client in effectively managing customer grievances. This role is pivotal...

  • Complaints Specialist

    3 months ago


    Manchester, United Kingdom Coop Full time

    **Complaints Specialist** £23,500 plus excellent benefits (Work level 6C) Manchester city centre (hybrid working) We’re looking for a Complaints Specialist to join our Sales and Services team. In this role, you’ll own end-to-end complaints resolution across our Funeralcare business, helping us to resolve issues quickly and compassionately for our...


  • Manchester, United Kingdom CarFinance 247 Full time

    About The Role At Car Finance 247, we are seeking a dedicated Complaints Executive to enhance our Customer Care Team. In this role, you will engage effectively with our Customers, Lenders, Dealerships, and internal teams to ensure fair resolutions while upholding our rigorous standards in Compliance and Quality Assurance. The Complaints Executive will...

  • Complaints Specialist

    3 months ago


    Manchester, United Kingdom Coop Full time

    **Complaints Specialist** £23,500 plus excellent benefits (Work level 6C) Manchester city centre, hybrid working. Your first month will be spent in the office during the training period, and then you’ll spend 2 days a week in the office (find out more about our hybrid working policy at colleague.coop.co.uk/hybrid-working-policy) 8-month...


  • Manchester, United Kingdom CarFinance 247 Full time

    About the RoleAt Car Finance 247, we are seeking a highly skilled Complaints Resolution Specialist to join our Customer Care Team.As a key member of our team, you will be responsible for handling customer complaints in a professional and timely manner, ensuring that all issues are resolved to the customer's satisfaction.Key Responsibilities:Owning and...


  • Manchester, United Kingdom CarFinance 247 Full time

    About the RoleAt Car Finance 247, we are seeking a highly skilled Complaints Resolution Specialist to join our Customer Care Team.As a key member of our team, you will be responsible for handling customer complaints in a professional and timely manner, ensuring that all issues are resolved to the customer's satisfaction.Key Responsibilities:Owning and...


  • Manchester, United Kingdom N Brown Full time

    Job SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at N Brown. As a key member of our Complaint Management team, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with regulatory requirements and...


  • Manchester, United Kingdom N Brown Full time

    Job SummaryN Brown is seeking a skilled Complaints Resolution Specialist to join our Complaint Management team. As a key member of our team, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with regulatory requirementsDevelop and...


  • Manchester, United Kingdom N Brown Full time

    Job SummaryN Brown is seeking a skilled Complaints Resolution Specialist to join our Complaint Management team. As a key member of our team, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with regulatory requirementsDevelop and...


  • Manchester, United Kingdom Venn Group Full time

    Job Summary:Venn Group is seeking a highly skilled Complaints and Service Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and resolving complaints in a timely and professional manner.Key Responsibilities:Complaint Resolution: Investigate and resolve customer complaints in a...


  • Manchester, United Kingdom N Brown Full time

    Job SummaryN Brown is seeking a skilled Complaints Resolution Specialist to join our Complaint Management team. As a key member of our team, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with regulatory requirementsDevelop and...


  • Manchester, United Kingdom N Brown Full time

    Job SummaryN Brown is seeking a skilled Complaints Resolution Specialist to join our Complaint Management team. As a key member of our team, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with regulatory requirementsDevelop and...


  • Manchester, United Kingdom One Manchester Full time

    Customer Resolution Specialist (Complaints)Salary: £26,507 pro rataLocation: Manchester - Agile12 months Fixed Term ContractPart Time Hours, 15 per a weekClosing Date: 05th August 2024Interview Date: TBCSupport our communities. See the difference you can make in our city.At One Manchester we are passionate about providing good quality homes, great services...


  • Manchester, United Kingdom First Central Services Full time

    About the RoleWe are seeking a highly skilled and experienced Complaints and Quality Assurance Specialist to join our team at First Central Services. As a key member of our Customer Relations department, you will play a vital role in ensuring the quality of our internal processes and providing assurance that good outcomes are achieved for both our customers...