Complaints Resolution Specialist
2 days ago
Job Summary
N Brown is seeking a skilled Complaints Resolution Specialist to join our Complaint Management team. As a key member of our team, you will be responsible for resolving customer complaints in a timely and professional manner.
Key Responsibilities
- Investigate and resolve customer complaints in accordance with regulatory requirements
- Develop and maintain effective relationships with customers to ensure their issues are resolved to their satisfaction
- Collaborate with internal stakeholders to identify and implement process improvements
- Provide exceptional customer service and communicate effectively with customers via phone, email, and written correspondence
- Maintain accurate records of customer complaints and resolutions
- Stay up-to-date with regulatory requirements and industry best practices
Requirements
- Experience working in a regulated environment, preferably in the financial services sector
- Excellent communication and customer service skills
- Ability to work well under pressure and meet deadlines
- Strong analytical and problem-solving skills
- GCSE grade C level or equivalent in Maths and English
About N Brown
N Brown is a forward-thinking digital retailer with a financial services proposition. We are committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is to become the most loved and trusted fashion retailer by championing inclusion.
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and inclusive work environment
- Access to training and development programs
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