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Complaints Resolution Specialist

2 months ago

Manchester, United Kingdom Sellick Partnership Full time

Job Summary:

Sellick Partnership is seeking a skilled Complaints Coordinator to join our team. As a Complaints Coordinator, you will play a crucial role in receiving and managing customer complaints, ensuring timely and effective resolution.

Key Responsibilities:

  • Investigate customer complaints and ensure timely updates on progress
  • Acknowledge complaints within established process timescales
  • Record and track complaints on our in-house database
  • Monitor and analyze complaint cases to identify areas for process improvement
  • Prepare customer feedback reports to inform ongoing process enhancements
  • Perform ad hoc administrative tasks as required

Requirements:

  • Previous experience in complaints handling or a related field
  • Excellent administration and organizational skills
  • Previous experience in social housing is preferred

About Sellick Partnership:

Sellick Partnership is a leading recruitment business committed to providing inclusive and accessible services. We welcome applications from candidates of all backgrounds and circumstances.