Complaints Resolution Specialist

3 weeks ago


Manchester, United Kingdom Adele Carr Recruitment Full time
Complaints Handler

A dynamic organisation is seeking a professional and personable individual to join their complaints/resolutions team.

Key Responsibilities:
  • Receive and acknowledge complaints and service issues in a timely manner
  • Investigate issues, liaise with internal staff to determine faults, and resolve complaints efficiently
  • Provide regular updates to management and maintain an understanding of client databases and systems
  • Develop training tools to aid improvement and adapt to each complaint, providing the same level of service to every client
Requirements:
  • Excellent communication skills
  • Ability to manage workload and prioritise tasks
  • Methodical approach to problem-solving
  • Desire to work in a fast-paced environment

This company offers great progression opportunities and a desirable reward scheme for achieving goals. If you possess the required skills and experience, please apply.



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