Complaints Resolution Specialist
3 weeks ago
A dynamic organisation is seeking a professional and personable individual to join their complaints/resolutions team.
Key Responsibilities:- Receive and acknowledge complaints and service issues in a timely manner
- Investigate issues, liaise with internal staff to determine faults, and resolve complaints efficiently
- Provide regular updates to management and maintain an understanding of client databases and systems
- Develop training tools to aid improvement and adapt to each complaint, providing the same level of service to every client
- Excellent communication skills
- Ability to manage workload and prioritise tasks
- Methodical approach to problem-solving
- Desire to work in a fast-paced environment
This company offers great progression opportunities and a desirable reward scheme for achieving goals. If you possess the required skills and experience, please apply.
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