Complaints Resolution Specialist

1 week ago


Manchester, New Hampshire, United Kingdom AJ FOX COMPLIANCE Full time

We are seeking a skilled Complaints Resolution Specialist to join our team at AJ FOX COMPLIANCE. This role will involve investigating complaints, advising on compliance matters, and reviewing policies and procedures.

Key Responsibilities:

  • Liaising with fee earners to investigate complaints and ensure compliance with regulatory obligations.
  • Reviewing and updating policies and procedures to ensure they are effective and compliant.
  • Providing support to colleagues dealing with Professional Indemnity Insurance and reporting on third-party complaints.

Requirements:

  • Excellent communication and organisation skills.
  • Experience working in a regulated firm and knowledge of compliance matters.

Please apply with a copy of your CV to be considered for this opportunity.



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