Senior IT Support Specialist

2 weeks ago


Manchester, New Hampshire, United Kingdom Searchability® Full time
About the Role

We are seeking a highly skilled Senior Service Desk Engineer to join our team at Searchability®. As a Senior Service Desk Engineer, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities
  • Escalate complex issues to the service desk team and provide guidance on resolution.
  • Carry out open incident management to achieve quick resolution and meet SLA targets.
  • Assume a shift lead role in the absence of management and provide leadership to the team.
  • Mentor and coach team members to improve their skills and knowledge.
Requirements
  • Experience in a wide product stack, including AD, Citrix, and Exchange.
  • Demonstrable experience working in service management and ITIL.
  • Ability to lead teams and provide guidance on technical issues.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.


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