IT Support Specialist

2 weeks ago


Manchester, New Hampshire, United Kingdom Hyqoo Full time
Job Title: Information Technology Support Specialist

Hyqoo is seeking a highly skilled Information Technology Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and stakeholders.

Key Responsibilities:
  • Provide prompt and effective technical support to resolve IT-related issues and ensure minimal downtime.
  • Configure and maintain hardware and software systems, including desktops, laptops, and mobile devices.
  • Manage and maintain the health and security of our local IT infrastructure, including network protocols and wireless connectivity.
  • Collaborate with internal teams and external vendors to resolve complex technical issues and implement solutions.
  • Develop and maintain technical documentation and knowledge base to ensure seamless knowledge transfer and onboarding.
Technical Skills:
  • Expertise in diagnosing and resolving complex IT problems, including hardware and software issues.
  • Proficiency in Windows 10/11, Server 2008/2012/2016/2019, and Mac OS.
  • Familiarity with remote support tools, network protocols, and incident troubleshooting processes.
  • Knowledge of scripting languages, such as PowerShell and Python, and experience with version control systems like Git.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

As a successful candidate, you will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.



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