Complaints Resolution Specialist

1 week ago

Manchester, United Kingdom One Manchester Full time
About the Role

We are seeking a skilled Complaints Resolution Officer to join our team at One Manchester. As a key member of our customer service team, you will play a vital role in ensuring our customers receive a positive complaints experience.

Your primary responsibility will be to resolve stage one complaints efficiently and effectively, providing a high level of customer satisfaction. You will work closely with stakeholders at all levels to achieve the best outcomes for our customers.

Key Responsibilities
  • Resolve stage one complaints in a timely and efficient manner
  • Provide excellent customer service, empathizing with customers and listening attentively to their needs
  • Work collaboratively with stakeholders to achieve the best outcomes for customers
  • Manage a high volume of complaint cases, prioritizing tasks and handling competing priorities
  • Utilize IT software, including Microsoft Office programs, to support your work
What We Offer

As a Complaints Resolution Officer at One Manchester, you will have the opportunity to work in a dynamic and supportive environment. We offer a range of benefits, including:

  • A competitive salary
  • A comprehensive benefits package
  • Opportunities for professional development and growth
  • A flexible and agile working environment
About One Manchester

One Manchester is a leading provider of social housing and community services. We are committed to providing good quality homes, great services, and real opportunities for our customers and communities. Our mission is to put people at the heart of everything we do, constantly evolving as a business to ensure we are supporting our customers and communities.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment, where everyone has the opportunity to thrive.

  • Complaints Resolution Specialist

    2 weeks ago

    Manchester, United Kingdom Zuto Full time

    {"title": "Complaints Resolution Specialist", "description": "Join Our Team as a Complaints Resolution SpecialistZuto is a leading car finance broker, and we're looking for a skilled Complaints Resolution Specialist to join our team. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a fair...

  • Complaints Resolution Specialist

    2 weeks ago

    Manchester, United Kingdom Zuto Full time

    {"title": "Complaints Resolution Specialist", "description": "Join Our Team as a Complaints Resolution SpecialistZuto is a leading car finance broker, and we're looking for a skilled Complaints Resolution Specialist to join our team. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a fair...

  • Complaints Resolution Specialist

    4 days ago

    Manchester, United Kingdom N Brown Full time

    Complaints Resolution SpecialistWe're seeking a skilled Complaints Resolution Specialist to join our team at N Brown. As a Complaints Resolution Specialist, you will be responsible for resolving customer complaints in a timely and professional manner.Key Responsibilities:Investigate and resolve customer complaints in accordance with regulatory...

  • Complaints Resolution Specialist

    4 days ago

    Manchester, United Kingdom N Brown Full time

    Complaints Resolution SpecialistWe're seeking a skilled Complaints Resolution Specialist to join our team at N Brown. As a Complaints Resolution Specialist, you will be responsible for resolving customer complaints in a timely and professional manner.Key Responsibilities:Investigate and resolve customer complaints in accordance with regulatory...

  • Complaints Resolution Specialist

    3 weeks ago

    Manchester, United Kingdom Venn Group Full time

    Job SummaryVenn Group is seeking a highly skilled Complaints and Service Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional service to our clients and resolving complaints in a timely and professional manner.Key ResponsibilitiesComplaint Resolution: Provide advice and support to clients on how...

  • Complaints Resolution Specialist

    3 weeks ago

    Manchester, United Kingdom CarFinance 247 Full time

    About the RoleAt Car Finance 247, we are seeking a highly skilled Complaints Resolution Specialist to join our Customer Care Team.As a key member of our team, you will be responsible for handling customer complaints in a professional and timely manner, ensuring that all issues are resolved to the customer's satisfaction.Key Responsibilities:Owning and...

  • Complaints Resolution Specialist

    3 weeks ago

    Manchester, United Kingdom CarFinance 247 Full time

    About the RoleAt Car Finance 247, we are seeking a highly skilled Complaints Resolution Specialist to join our Customer Care Team.As a key member of our team, you will be responsible for handling customer complaints in a professional and timely manner, ensuring that all issues are resolved to the customer's satisfaction.Key Responsibilities:Owning and...

  • Complaints Resolution Specialist

    3 weeks ago

    Manchester, United Kingdom N Brown Full time

    Job SummaryN Brown is seeking a skilled Complaints Resolution Specialist to join our Complaint Management team. As a key member of our team, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with regulatory requirementsDevelop and...

  • Complaints Resolution Specialist

    3 weeks ago

    Manchester, United Kingdom N Brown Full time

    Job SummaryN Brown is seeking a skilled Complaints Resolution Specialist to join our Complaint Management team. As a key member of our team, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with regulatory requirementsDevelop and...

  • Complaints Resolution Specialist

    3 weeks ago

    Manchester, United Kingdom N Brown Full time

    Job SummaryN Brown is seeking a skilled Complaints Resolution Specialist to join our Complaint Management team. As a key member of our team, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with regulatory requirementsDevelop and...

  • Complaints Resolution Specialist

    3 weeks ago

    Manchester, United Kingdom N Brown Full time

    Job SummaryN Brown is seeking a skilled Complaints Resolution Specialist to join our Complaint Management team. As a key member of our team, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with regulatory requirementsDevelop and...

  • Complaints Resolution Specialist

    2 weeks ago

    Manchester, United Kingdom One Manchester Full time

    About the RoleWe are seeking a highly skilled Complaints Resolution Officer to join our team at One Manchester. As a key member of our customer service team, you will play a vital role in ensuring our customers receive a positive experience when resolving complaints.Key ResponsibilitiesManage and resolve stage one complaints in a timely and efficient...

  • Complaints Resolution Specialist

    2 weeks ago

    Manchester, United Kingdom One Manchester Full time

    About the RoleWe are seeking a highly skilled Complaints Resolution Officer to join our team at One Manchester. As a key member of our customer service team, you will play a vital role in ensuring our customers receive a positive experience when resolving complaints.Key ResponsibilitiesManage and resolve stage one complaints in a timely and efficient...

  • Complaints Resolution Specialist

    3 weeks ago

    Manchester, United Kingdom One Manchester Full time

    About the RoleWe are seeking a highly skilled Complaints Resolution Officer to join our team at One Manchester. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive a positive experience when resolving complaints.Key ResponsibilitiesManage and resolve stage one complaints in a timely and efficient...

  • Complaints Resolution Specialist

    3 weeks ago

    Manchester, United Kingdom One Manchester Full time

    About the RoleWe are seeking a highly skilled Complaints Resolution Officer to join our team at One Manchester. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive a positive experience when resolving complaints.Key ResponsibilitiesManage and resolve stage one complaints in a timely and efficient...

  • Complaints Resolution Specialist

    3 weeks ago

    Manchester, United Kingdom One Manchester Full time

    About the RoleWe are seeking a highly skilled Complaints Resolution Officer to join our team at One Manchester. As a key member of our customer service team, you will be responsible for ensuring that our customers receive a positive complaints experience.Key ResponsibilitiesManage a high volume of complaint cases, ensuring that all issues are resolved...

  • Complaints Resolution Specialist

    3 weeks ago

    Manchester, United Kingdom One Manchester Full time

    About the RoleWe are seeking a highly skilled Complaints Resolution Officer to join our team at One Manchester. As a key member of our customer service team, you will be responsible for ensuring that our customers receive a positive complaints experience.Key ResponsibilitiesManage a high volume of complaint cases, ensuring that all issues are resolved...

  • Complaints Resolution Specialist

    4 weeks ago

    Manchester, United Kingdom N Brown Full time

    Job SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at N Brown. As a key member of our Complaint Management team, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with regulatory requirements and...

  • Complaints Resolution Specialist

    3 weeks ago

    Manchester, United Kingdom Onemanchester Full time

    Complaints Resolution OfficerJob Summary:We are seeking a highly skilled Complaints Resolution Officer to join our team at One Manchester. As a key member of our customer service team, you will be responsible for ensuring that our customers receive a positive complaints experience.Key Responsibilities:Resolve stage one complaints in a timely and efficient...

  • Complaints Resolution Specialist

    3 weeks ago

    Manchester, United Kingdom Onemanchester Full time

    Complaints Resolution OfficerJob Summary:We are seeking a highly skilled Complaints Resolution Officer to join our team at One Manchester. As a key member of our customer service team, you will be responsible for ensuring that our customers receive a positive complaints experience.Key Responsibilities:Resolve stage one complaints in a timely and efficient...