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Complaints Resolution Specialist

2 months ago

Manchester, United Kingdom Zuto Full time
{"title": "Complaints Resolution Specialist", "description": "Join Our Team as a Complaints Resolution Specialist

Zuto is a leading car finance broker, and we're looking for a skilled Complaints Resolution Specialist to join our team. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.

Key Responsibilities:

  • Investigate and respond to customer complaints in accordance with FCA regulations
  • Record and input complaints into our CMS
  • Provide clear and concise explanations to customers regarding the outcome of their complaints
  • Work closely with internal departments to resolve complaints efficiently
  • Develop and implement procedures to prevent future complaints

Requirements:

  • Minimum 2 years' experience in a customer-facing complaints role
  • Excellent communication and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Knowledge of FCA regulations and the Financial Ombudsman Service

About Zuto:

Zuto is a dynamic and inclusive company that values its employees. We offer a range of benefits, including a competitive salary, 28 days' holiday, and opportunities for career development. If you're passionate about delivering excellent customer service and resolving complaints in a fair and timely manner, we'd love to hear from you.

", "lang_code": "en-US"}