Current jobs related to Resolution Specialist - Manchester - CV-Library

  • Debt Resolution Specialist

    2 days ago

    Manchester, United Kingdom Stirling Warrington Full time

    Job Overview: Stirling Warrington is seeking a Debt Resolution Specialist to manage client/debtor accounts in an efficient and orderly manner, ensuring timely payments and minimizing write-offs. This role is based in Manchester and offers a competitive hourly rate of £14.50.Main Responsibilities:Manage client accounts, collaborating closely with clients and...

  • Dispute Resolution Specialist

    1 week ago

    Manchester, United Kingdom Robert Walters Careers Full time

    Job Description:We are looking for an experienced Dispute Resolution Specialist to join our team in Manchester City Centre. As a Dispute Resolution Specialist, you will be responsible for resolving client disputes and complaints in a timely and professional manner.You will work closely with clients to understand their concerns and develop effective solutions...

  • Complaint Resolution Specialist

    4 weeks ago

    Manchester, United Kingdom First Central Services Full time

    **Complaint Resolution Specialist Role**We are a leading insurance company that prioritizes customer satisfaction. We're looking for a skilled Complaint Resolution Specialist to join our team in Haywards Heath or Salford Quays.The successful candidate will be responsible for resolving customer complaints, logging and allocating work, and ensuring compliance...

  • Conflict Resolution Specialist

    3 days ago

    Manchester, United Kingdom Taylor Root Full time

    Job Title:Conflict Resolution SpecialistOverview:Taylor Root is seeking an experienced Conflict Resolution Specialist to join their team in one of their regional offices. This role will involve assessing potential conflicts and confidentiality concerns, working closely with Partners and fee earners to address conflict issues.Main Responsibilities:Conduct...

  • Complaints Resolution Specialist

    4 weeks ago

    Manchester, United Kingdom First Central Services Full time

    First Central Services is looking for a Complaints Resolution Specialist to handle customer complaints in a fair and efficient manner. The successful candidate will have a strong background in complaint handling or similar and be able to communicate effectively with customers.In this role, you will be responsible for:Investigating and resolving customer...

  • Conflict Resolution Specialist

    13 hours ago

    Manchester, United Kingdom Spider Web Recruitment Ltd Full time

    Job Title: Conflict Resolution SpecialistWe are seeking an experienced Conflict Resolution Specialist to join our team in Manchester. As a specialist, you will deliver engaging and impactful training in conflict resolution and managing challenging behaviour across diverse industries.This is a rewarding role for someone who thrives on making a real difference...

  • Claims Resolution Specialist

    4 weeks ago

    Manchester, United Kingdom Turner & Townsend Full time

    Join Our TeamWe are looking for a talented Claims Resolution Specialist to join our team at Turner & Townsend. As a key member of our contract services team, you will play a crucial role in resolving claims and disputes on behalf of our clients.The successful candidate will have experience in construction claims, dispute resolution, and contract negotiation,...

  • Conflict Resolution Specialist

    5 days ago

    Manchester, United Kingdom CV-Library Full time

    IKON TrainingWe are seeking a Conflicts Resolution Specialist to join our team in the UK. As a key member of our training team, you will deliver impactful training in conflict resolution and managing challenging behavior across various sectors. This is a rewarding role for someone who thrives on making a real difference.This position involves delivering...

  • Dispute Resolution Specialist

    4 weeks ago

    Manchester, United Kingdom Exchange Street Executive Search Full time

    About the RoleAs a Dispute Resolution Specialist, you will be required to utilize the latest video and mobile technology to conduct inspections and provide reports within minutes. Our client uses innovative tools that allow customers to tailor inspections and affect changes instantly.

  • Motor Claim Resolution Specialist

    6 hours ago

    Manchester, United Kingdom MERJE Full time

    Job Title: Motor Claim Resolution SpecialistCompany: MERJEJob Summary:MERJE is seeking a skilled Motor Claim Resolution Specialist to join their team.Key Responsibilities:Resolve motor claims using AI and automationWork in a fast-paced, evolving environmentRequirements:The ideal candidate will have:Extensive experience in motor claimsA passion for...

  • Housing Dispute Resolution Specialist

    8 hours ago

    Manchester, United Kingdom Fqps Full time

    Job Title:Housing Dispute Resolution SpecialistAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Housing Dispute Resolution Specialist. As a key member of our litigation department, you will be responsible for handling a caseload of housing disrepair matters and providing support to our solicitors.No experience is...

  • Claims Resolution Specialist

    3 days ago

    Greater Manchester, United Kingdom BCL Legal Full time

    The successful candidate will have a strong background in motor recoveries, with experience in managing complex recovery claims. As a Claims Resolution Specialist, you will play a vital role in leading a team of motor recovery specialists and ensuring timely and effective resolution of motor recovery claims.Main Accountabilities:Oversee the management of a...

  • Conflict Resolution Specialist

    6 days ago

    Manchester, New Hampshire, United Kingdom Taylor Root Full time

    About Taylor RootTaylor Root is an international law firm with a strong presence in the UK. We are seeking an experienced Conflict Resolution Specialist to join our team.This is an exciting opportunity for a lawyer to work closely with other members of the Conflicts Escalations team, assessing whether the Firm can take on new client work. The role offers a...

  • Dispute Resolution Specialist

    1 week ago

    Manchester, United Kingdom Simpson Millar Full time

    We are seeking a talented Dispute Resolution Specialist to join our team at Simpson Millar.As a Court of Protection Solicitor - Property & Affairs, you will work with clients in Manchester or hybrid arrangements.The estimated salary for this role is £60,000 - £80,000 per annum, plus an on-target bonus.You will have the opportunity to work in a flexible...

  • Head of Structured Finance and Treasury

    3 days ago

    Manchester, United Kingdom Recruitment Resolution Full time

    Join Our Team: We are seeking a highly skilled Financial Services Expert to lead our finance function and drive business growth.About Us: Recruitment Resolution is a specialist recruitment agency dedicated to matching top talent with leading companies in the consumer finance sector.Your Role: As our new Financial Services Professional, you will be...

  • Incident Resolution Specialist

    4 weeks ago

    Manchester, United Kingdom AJ Bell Management Limited Full time

    Incident Resolution SpecialistWe are seeking an experienced Incident Resolution Specialist to join our team at AJ Bell Management Limited. This role will involve taking ownership of Major Incidents and driving problem management to reduce business risk.About the Role:Take ownership of Major Incidents.Drive problem management to reduce business risk.Lead...

  • Conflict Resolution Specialist

    5 days ago

    Greater Manchester, United Kingdom IKON Training Full time

    Job Title: Conflict Resolution SpecialistWe are seeking an experienced Conflict Resolution Specialist to join our team at IKON Training in Manchester. This role involves delivering training in conflict resolution and managing challenging behaviour across various sectors, including Healthcare, Transport, Education, Social Care, Facilities, and Retail.Key...

  • Claims Resolution Specialist

    5 days ago

    Manchester, United Kingdom CV-Library Full time

    We are looking for a skilled Claims Resolution Specialist to join our Claims team at CV-Library. As a specialist in casualty claims, you will be responsible for resolving complex claims efficiently and effectively. This involves assisting clients with claim presentations, demonstrating technical expertise, negotiating settlements, and managing claims...

  • Resolution Specialist

    2 days ago

    Manchester, United Kingdom IRIS Software Group Full time

    Job OverviewThe Resolution Specialist role involves working with our customers to resolve technical issues and deliver exceptional support. This is an exciting opportunity to join our dynamic team and contribute to the success of IRIS Software Group.Key ResponsibilitiesDeliver timely and effective support to customers via phone, email, or other communication...

  • Key Account Resolution Specialist

    3 days ago

    Manchester, United Kingdom CV-Library Full time

    CV-Library is seeking a Key Account Resolution Specialist to join our team in Greater Manchester. This exciting opportunity involves working closely with customers to resolve their queries and ensure complete satisfaction.The successful candidate will have a strong understanding of customer service principles, including effective communication, empathy, and...

Resolution Specialist

2 months ago

Manchester, United Kingdom CV-Library Full time

Role Purpose:

Deliver a great customer experience by resolving issues at the first point of contact.
Interact in a way that's easy, friendly, and autonomous to meet customer expectations.

We are excited to be working with a client in the Manchester area for 2 x Resolution Specialist.

The roles are to start asap, and will be for a 6 month contract

Key Responsibilities:

Manage customer demand with flexibility, prioritizing and multitasking as needed.
Diagnose, schedule, and reschedule repair appointments based on customer demand and resource availability.
Provide first-point contact resolution across all customer channels.
Identify customer needs using effective listening and questioning.
Handle challenging conversations where expectations can't be met.
Collaborate with the Customer Experience Team to improve satisfaction.
Take a "put it right first" approach to customer complaints.
Ensure compliance with GDPR for customer data management.

Skills and Experience Required:

Excellent communication skills (verbal and written) for various audiences.
Ability to remain calm under pressure with empathy and diplomacy.
Ability to adapt communication styles for sensitive or vulnerable customers.
Experience in complaint resolution and customer service for at least 12 months.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website