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Complaint Resolution Specialist

2 months ago

Manchester, United Kingdom First Central Services Full time

**Complaint Resolution Specialist Role**

We are a leading insurance company that prioritizes customer satisfaction. We're looking for a skilled Complaint Resolution Specialist to join our team in Haywards Heath or Salford Quays.

The successful candidate will be responsible for resolving customer complaints, logging and allocating work, and ensuring compliance with FCIM processes.

**Job Description:**

Our team thrives on collaboration and open communication. We encourage innovative thinking and creative problem-solving to drive results. As a Complaint Resolution Specialist, you'll play a crucial role in shaping our customer relations strategy and ensuring exceptional customer experiences.

**Key Responsibilities:**

  • Resolving customer complaints via email and other communication channels
  • Logging and allocating work for the Customer Relations team
  • Ensuring Supplier complaint handling is compliant with FCIM processes
  • Reporting on and monitoring weekly reports to ensure business compliance
  • Helping shape and deliver assurance processes

The ideal candidate will have experience working in a Customer Relations environment, some knowledge of complaint handling practices, and a flexible approach and positive attitude.

**Estimated Salary:** £32,000 - £37,000 per annum (dependent on location)