Key Account Resolution Specialist

3 days ago


Manchester, United Kingdom CV-Library Full time

CV-Library is seeking a Key Account Resolution Specialist to join our team in Greater Manchester. This exciting opportunity involves working closely with customers to resolve their queries and ensure complete satisfaction.

The successful candidate will have a strong understanding of customer service principles, including effective communication, empathy, and problem-solving skills. Experience in the Kitchen and Bedroom manufacturing industry is beneficial, but not essential.

As a Key Account Resolution Specialist, you will be responsible for:

  • First point of contact for customer inquiries and complaints
  • Working closely with the sales, production, and procurement teams to resolve issues
  • Creating and implementing remedial plans to address customer concerns
  • Providing regular updates and progress reports to customers
  • Developing and maintaining KPIs to measure customer satisfaction

Our company offers a competitive salary of approximately £27,500 per year, along with other benefits. We operate Monday to Friday, 8:00 am to 4:30 pm, with no weekends required.

If you are a customer-focused individual with excellent communication skills, we would like to hear from you.



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