Resolution Specialist
3 weeks ago
The Resolution Specialist role involves working with our customers to resolve technical issues and deliver exceptional support. This is an exciting opportunity to join our dynamic team and contribute to the success of IRIS Software Group.
Key Responsibilities- Deliver timely and effective support to customers via phone, email, or other communication channels.
- Conduct thorough investigations and collaborate with internal teams as needed to resolve complex issues.
- Escalate issues to our 2nd Line Support team while maintaining excellent communication with customers throughout the process.
- Achieve individual and team targets, including Net Promoter Scores and quality metrics.
- Qualifications: GCSEs in Maths and English (Grade C or above); AAT Level 2 is a plus.
- Experience: Customer-facing telephone support (1+ years preferred) and familiarity with software support or relevant industries (HR/Payroll/Accountancy).
- Skills: Proficiency in Microsoft Office; Level 3 IT qualification is advantageous.
IRIS Software Group offers a supportive and innovative environment where your contributions are recognized, and your development is encouraged. Join us and take ownership of your role, achieve your goals, and grow your career with us.
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Debt Resolution Specialist
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Dispute Resolution Specialist
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Conflict Resolution Specialist
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Complaints Resolution Specialist
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Conflict Resolution Specialist
2 weeks ago
Manchester, United Kingdom Spider Full timeJob OverviewWe are seeking a skilled Conflict Resolution Specialist to join our team at IKON Training in Manchester. This is a rewarding opportunity for an experienced professional who thrives on making a real difference across various sectors.The successful candidate will have the ability to design and deliver engaging and impactful training programs in...
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Conflict Resolution Specialist
3 weeks ago
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Conflict Resolution Specialist
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Incident Resolution Specialist
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Claims Resolution Specialist
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Conflict Resolution Specialist
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Conflict Resolution Specialist
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Care and Dispute Resolution Specialist
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Conflict Resolution Specialist
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Insurance Claims Resolution Specialist
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Motor Claim Resolution Specialist
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Housing Dispute Resolution Specialist
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Litigation and Dispute Resolution Attorney
2 weeks ago
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Claims Resolution Specialist
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Manchester, United Kingdom Recruitment Resolution Full timeAbout the Role: Recruitment Resolution is seeking a CFO - Financial Services professional to lead our financial strategy and drive business growth. The successful candidate will have a strong background in financial services, with expertise in structured finance, financial modelling, data analytics, and treasury management.Key Responsibilities:* Develop and...
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Conflict Resolution Specialist
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