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Complaints Resolution Specialist

2 months ago

Manchester, United Kingdom One Manchester Full time
About the Role

We are seeking a highly skilled Complaints Resolution Officer to join our team at One Manchester. As a key member of our customer service team, you will be responsible for ensuring that our customers receive a positive experience when resolving complaints.

Key Responsibilities:

  • Manage a high volume of complaint cases, ensuring that all issues are resolved efficiently and effectively.
  • Act as a customer service expert, providing exceptional support to customers and colleagues alike.
  • Work closely with stakeholders at all levels to achieve the best outcomes for our customers.
  • Utilize IT software, including Microsoft Office programs, to manage and resolve complaints.

Requirements:

  • Previous experience in complaints handling or a related field.
  • Excellent customer service skills, with the ability to empathize with customers and listen attentively to their needs.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.
  • Ability to work in a fast-paced environment, juggling multiple tasks and competing priorities.
  • Proficiency in IT software, including Microsoft Office programs.

What We Offer:

  • A dynamic and supportive work environment.
  • The opportunity to make a real difference in the lives of our customers.
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.

About One Manchester:

One Manchester is a leading provider of social housing and community services. We are committed to delivering high-quality services that meet the needs of our customers and communities. Our team is passionate about making a positive impact, and we are seeking like-minded individuals to join us in achieving our goals.