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Customer Complaints Specialist

3 months ago

Manchester, United Kingdom Sellick Partnership Full time
Job Overview

Position: Complaints Coordinator

Employment Type: Full-time, 37 hours per week

Compensation: £17.50 per hour

Contract Type: Temporary ongoing

Work Arrangement: Hybrid (1 day per week in office)

Sellick Partnership is currently seeking a dedicated Complaints Coordinator to support our client in effectively managing customer feedback. This position is crucial for ensuring a high standard of service through the resolution of customer grievances.

Key Responsibilities:

  • Receive and assess customer complaints with a focus on thorough investigation.
  • Implement effective resolution strategies to address client concerns.
  • Maintain accurate records of complaints and resolutions.
  • Collaborate with various departments to enhance customer service processes.

This role offers an opportunity to contribute to the improvement of customer relations and satisfaction.


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