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Complaints and Quality Assurance Specialist

1 month ago

Manchester, United Kingdom iuvo BioScience, llc. Full time
Job Title: Complaints and Quality Assessor

Haywards Heath or Manchester

Salary: £30,000 to £35,000 depending on experience

Department: Customer & Operations

We're a leading insurance company, driven by data and innovation. Our underwriting skills are built on data expertise, making us stand out in the market.

As a Complaints and Quality Assessor, you'll play a crucial role in ensuring the quality of our internal processes. You'll review our formal complaints process, undertake root cause analysis, and drive actions to resolve complaints. You'll also keep the team updated on new internal assurance and process changes, identify areas for improvement, and recommend enhancements.

We offer a flexible working arrangement, with 3 days of remote work and 2 days in the office. If you prefer to be in the office more, that's okay too.

Key Responsibilities:

  • Design and deliver the internal assurance framework within Customer Relations.
  • Work closely with the Prevention Specialist to tackle the causes of complaints.
  • Comply with the Group Code of Conduct and Fitness and Propriety policies.
  • Ensure compliance with Company Policies, Values, and guidelines.
  • Experience of root cause analysis and continuous improvement initiatives.
  • Knowledge of complaint handling practices and FCA requirements.
  • A flexible approach and positive attitude.

What We Offer:

  • Flexible Bank Holidays
  • Electric Car Scheme
  • Flexible Working

We're a company that values flexibility and work-life balance. We're committed to delivering performance targets and driving business improvements to contribute to our success.