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Customer Complaints Specialist

3 months ago

Manchester, United Kingdom Sellick Partnership Full time
Job Overview

Position: Complaints Coordinator

Employment Type: Full-time, 37 hours per week

Hourly Rate: £17.50

Contract Type: Temporary ongoing

Work Arrangement: Hybrid (1 day per week in office)

Sellick Partnership is currently seeking a dedicated Complaints Coordinator to support our client in effectively managing customer grievances. This position is essential for ensuring a high standard of customer service and satisfaction.

Key Responsibilities:

  • Receive and process customer complaints in a timely manner.
  • Conduct thorough investigations into issues raised by clients.
  • Provide resolutions and communicate outcomes to customers.
  • Maintain accurate records of complaints and resolutions.
  • Collaborate with various departments to improve service delivery.

Essential Skills:

  • Strong communication and interpersonal skills.
  • Ability to handle sensitive situations with professionalism.
  • Proficient in complaint management systems.
  • Detail-oriented with excellent problem-solving abilities.

This role is vital for enhancing customer experiences and fostering positive relationships. We look forward to finding a suitable candidate who can contribute to our client's success.


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