Complaints Administrator

3 weeks ago


Manchester, United Kingdom Hesketh James Recruitment Full time

**Role: Complaints Administrator**

**Location: Manchester**

**Salary: £13,500 Part time / Flexible Working Hours / Days**

We are recruiting for a Part Time **Complaint Administrator** to join an exciting and growing Property Management company. This is a great opportunity for an organised, proactive and customer focused individual. The Complaint Administrator will be responsible for the coordination of the complaints process to ensure any issues are acted upon immediatley and residents receive a fantastic service.

**The role**:

- Build strong relationships with customers championing the company values and customer centric ethos
- Manage Complaints via the complaints management system, end to end process for all cases
- Collaborate across functions to gather information relevant to any complaint
- Recommend for approval, resolution outcomes based on service level agreements and compensation policy
- Initiate feedback regarding positive outcomes
- Escalate complex cases to the Senior Leadership Team
- Maintain confidentiality and adhere to GDPR guidelines
- Provide general administrative support
- Previous customer service and administration experience within an office environment is essential
- Experience in a complaints handling role is desirable
- Excellent communication skills, both verbally and in writing
- Passionate about delivering exceptional customer service, and able to demonstrate empathy
- Strong IT skills, confident using Microsoft packages including Excel
- Experience with data entry and using multiple IT systems
- Highly organised, proactive with their approach to each case and a natural problem solver

**Company Benefits**
- Enhanced Pension
- 25 days annual leave, plus UK bank holidays
- Private healthcare via Bupa
- Employee wellness programmes and events
- Access to free financial health and planning advice

**Hesketh James Recruitment are the managing agent for this role on behalf of the client.**

**In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.**

**Job Types**: Part-time, Permanent

**Salary**: Up to £13,500.00 per year

**Benefits**:

- Private medical insurance

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: CAM-1



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