Inbound Complaints Associate

6 days ago

Manchester, United Kingdom Car Finance 247 Full time

**About The Role**:
**Part time hours, 16 hours over Saturday & Sunday.**

**£9,130.67 per annum.**

Here at CarFinance 247 we are looking to recruit a part time Inbound Complaints Associate to join our Customer Care Complaints Team As an Inbound Complaints Associate, you will be able to liaise confidently with our customers and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality Assurance.

You will be responsible for answering inbound calls, dealing with the initial customer enquiry/ complaint and ensuring a thorough and comprehensive conversation takes place to capture high levels of information to support the Resolution Associates.

To be successful in the role you will need to provide an exceptional level of service, showing empathy whilst solving queries and problems, clearly articulating next steps to customers and ensuring our complaint system is accurately updated. The role will include administrative duties alongside inbound calls.
- Responsibilities Include:

- Working in an organised fashion to ensure productivity and effective interactions on our inbound system.
- Ability to work on own initiative.
- Logging all activity with comprehensive and accurate notes.
- Effective communication internally and externally
- Prioritise workload
- Ability to confidently communicate and articulate outcomes to senior management.
- Identify trends and opportunities to improve service levels.
- Strong verbal communication experience to deliver outstanding service to our customers.
- Ability to empathise and adapt under pressure.

**About You**:

- Experience of working in an inbound customer service environment
- Strong organisational skills and work load management.
- Excellent written and verbal communication skills
- Hard working determined and resilient.
- Comfortable working under pressure, proactive and uses own initiative.
- Experience of handling difficult conversations and being confident to do so.
- Building strong working relationships with internal and external clients

**About Us**:
**Benefits**:
- Subsidised Onsite Parking.
- Free fruit, barista bar and juice bar.
- Onsite gym.
- Free transport to and from Piccadilly.
- Birthday off
- Enhanced maternity, paternity and adoption leave pay.
- Time off from day-one for fertility appointments.
- Discount club.
- Healthcare Cash plan.
- Free Employee Assistance Programme.
- Excellent career progression across the business.

At CarFinance 247 our determination and strong team culture have helped us become the number one online car finance broker in the UK. We are one of the UK’s fastest growing privately owned businesses, having ranked in the Sunday Time Fast Track 100 for each of the last 4 years.

We create personalised and high-quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

As an equal opportunity’s employer, the 247 Group is committed to the equal treatment of all current and prospective employee’s and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

  • Inbound Complaints Associate

    2 weeks ago

    Manchester, United Kingdom Car Finance 247 Full time

    About The Role:Here at CarFinance 247 we are looking to recruit a Inbound Complaints Associate to join our Customer Care Complaints Team As a Inbound Complaints Associate, you will be able to liaise confidently with our customers and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality...

  • Inbound Complaints Executive

    3 weeks ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at Car Finance 247 we are looking to recruit an Inbound Complaints Executive to join our Customer Care Team! As the Inbound Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

  • Inbound Complaints Administrator

    4 weeks ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are looking for a bright and passionate Inbound Complaints Administrator to join our friendly Customer Care Team! Your primary function will be to complete outbound initial calls with both our customers and dealerships or finance lenders, to gain a full understanding of the complaint. You will be setting...

  • Inbound Complaints Administrator

    5 days ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are looking for a bright and passionate Inbound Complaints Administrator to join our friendly Customer Care Team! Your primary function will be to complete outbound initial calls with both our customers and dealerships or finance lenders, to gain a full understanding of the complaint. You will be setting...

  • Complaints Resolution Associate

    2 weeks ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are looking to recruit a Complaints Resolution Associate to join our Customer Care Team! As a Complaints Resolution Associate, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

  • Complaints Resolution Associate

    6 days ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at CarFinance 247 we are looking to recruit a Complaints Resolution Associate to join our Customer Care Team! As a Complaints Resolution Associate, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

  • Complaints Handler

    3 weeks ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at Car Finance 247 we are looking to recruit an Complaints Executive to join our Customer Care Team! As the Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality...

  • Complaint Resolution Advisor

    2 months ago

    Manchester, United Kingdom Phillips & Cohen Associates Full time

    Job Advert **Job Title**: Complaint Resolution Advisor **Responsible to**: Compliance Manager **Interfaces with**: All PCA colleagues, customers, suppliers/vendors, clients **Location**: Exchange Quay, Manchester, UK **Date**: ASAP **Salary**: £25,000 The role of the Complaint Resolution Advisor requires great attention to detail and excellent...

  • Complaint Resolution Advisor

    2 weeks ago

    Manchester, United Kingdom Phillips & Cohen Associates Full time

    Job Advert **Job Title**: Complaint Resolution Advisor **Responsible to**: Compliance Manager **Interfaces with**: All PCA colleagues, customers, suppliers/vendors, clients **Location**: Exchange Quay, Manchester, UK **Date**: ASAP **Salary**: £25,000 The role of the Complaint Resolution Advisor requires great attention to detail and excellent...

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Car Finance 247 Full time

    About The Role:Here at Car Finance 247 we are looking to recruit an Complaints Executive to join our Customer Care TeamAs the Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality...

  • Complaint Resolution Advisor

    1 week ago

    Manchester, United Kingdom Phillips & Cohen Associates Full time

    Job AdvertJob Title: Complaint Resolution AdvisorResponsible to: Compliance ManagerInterfaces with: All PCA colleagues, customers, suppliers/vendors, clientsLocation: Exchange Quay, Manchester, UKDate:ASAPSalary: £25,000The role of the Complaint Resolution Advisor requires great attention to detail and excellent communication skills both written and verbal....

  • Inbound Call Handler

    2 weeks ago

    Manchester, United Kingdom EXPERIENTIAL ADVISORY LTD Full time

    **Responsibilities**: - Answer inbound calls from customers in a timely and professional manner - Respond to customer inquiries and resolve issues in a friendly and courteous manner - Use problem-solving skills to resolve complex customer complaints and issues - Escalate issues to senior agents or team leaders as necessary - Meet or exceed customer...

  • Inbound Call Center Representative

    4 weeks ago

    Manchester, United Kingdom BLUE TIDE DEVELOPMENTS LTD Full time

    Our team is passionate about creating positive experiences and resolving customer inquiries with efficiency and care. We are currently seeking motivated and empathetic individuals to join our dynamic team as Inbound Call Centre Representatives. As an Inbound Call Centre Representative, you will be the first point of contact for our customers. You will...

  • Inbound Call Center Representative

    7 days ago

    Manchester, United Kingdom BLUE TIDE DEVELOPMENTS LTD Full time

    Our team is passionate about creating positive experiences and resolving customer inquiries with efficiency and care. We are currently seeking motivated and empathetic individuals to join our dynamic team as Inbound Call Centre Representatives. As an Inbound Call Centre Representative, you will be the first point of contact for our customers. You will...

  • Complaints Handler

    4 weeks ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: **£25,000-£28,000.** **Monday-Friday (37.5 hours per week) between 8:00-6:00pm (flexible).** Here at 247 Money, we are looking for a Complaints Handler to join our friendly Complaints team! As a Complaints Handler for 247 Money, you will be tasked with handling, and resolving complaints, mainly relating to satisfactory quality issues...

  • Complaints Handler

    2 weeks ago

    Manchester, United Kingdom Douglas Scott Legal Recruitment Full time

    Manchester – Salary negotiable based on experience Complaints Handler Complaints Handler Manchester – Salary negotiable based on experience Complaints Handler Manchester Top100 Law firm Elevate your career in client relations within the legal sector by joining a forward-thinking firm that values your expertise in managing and resolving client...

  • Complaint Handler

    3 weeks ago

    Manchester, United Kingdom Interactive Investor Full time

    WHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching...

  • Complaint Handler

    2 weeks ago

    Manchester, United Kingdom Interactive Investor Full time

    WHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching...

  • Inbound Customer Support Officer

    2 weeks ago

    Manchester, United Kingdom Bennett Staff Full time

    Our very well Established client in Manchester City Centre require customer support officers to join them on a temporary basis. Immediate Start! Duties include Answering inbound calls Escalating complaints in the correct manner Written communication / Writing skills Must have good attention to detail Help plan Journeys Taking contactless...

  • Complaint Handler

    1 week ago

    Manchester, United Kingdom Interactive Investor Full time

    WHO WE ARE:interactive investor is an award-winning investment platform that puts its customers in control of their financial future.We've been helping investors for over 25 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £55...