Complaints Handler

3 weeks ago


Manchester, United Kingdom Car Finance 247 Full time

**About The Role**:
**£25,000-£28,000.**

**Monday-Friday (37.5 hours per week) between 8:00-6:00pm (flexible).**

Here at 247 Money, we are looking for a Complaints Handler to join our friendly Complaints team

As a Complaints Handler for 247 Money, you will be tasked with handling, and resolving complaints, mainly relating to satisfactory quality issues with customer vehicles and associated finance related complaints. In addition, there are occasional complaints relating to finance agreements, service issues and dealership issues. The role requires the ability to handle a range of complex complaints relating to vehicle quality and roadworthiness.

**Key Responsibilities**:

- Ownership of regulated only complaint cases, working within FCA guidelines, ensuring that customers are responded to in a timely manner and complaints are fully resolved with a focus on vehicle quality complaints.
- Work in an organised fashion to ensure productivity and effective case management.
- Fully investigate complaints by taking testimony from the multiple parties involved.
- Effective verbal communication with the ability to handle tricky and potentially emotive conversations in a calm and friendly manner.
- Log all activity with comprehensive and accurate notes using our own internal Complaints Management system.
- Write customer facing letters, including a ‘Final Response Letter’ when closing a complaint.
- Work to ensure that the highest level of service is consistently delivered to the customer.
- Achieve individual targets and SLA’s set by your manager.
- Adhere to TCF, DPA, Consumer Credit Act 1974, and Financial Conduct Authority (FCA) guidelines, specifically dispute resolution (DISP), expanding to new Consumer Duty rules and regulations coming in 2023.

**About You**:

- At least 1 years’ experience in a customer service role, ideally with experience in complaints
- Experience of cars and vehicle quality issues is helpful.
- Experience of handling difficult conversations and being confident in doing so, with good negotiation skills.
- Ability to work autonomously and consistently practice accurate judgement.
- Being able to fully justify your outcomes & costs to complaints to senior management and stakeholders.
- Excellent verbal and written communication skills, especially in writing Final Response Letters.
- Conscientious and able to work with attention to detail.
- Ability to deal with sensitive situations and sometimes vulnerable or challenging customers.

**About Us**:
Established in 2018, 247Money is on a mission to become the market-leading car finance provider. Part of the wider 247 group, we’re a fast growing and developing provider that leverages the latest technology to put our customers in control of their finance options.

As an equal opportunity’s employer, the 247 Group is committed to the equal treatment of all current and prospective employee’s and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.


  • Complaints Handler

    3 days ago


    Manchester, United Kingdom QED Legal LLP Full time

    Complaints Handler Manchester-based We're currently working with a leading top 100 ranked UK Law firm, with an incredible northern presence. Currently looking for someone to join them as Complaints Handler, dealing with all client complaints received by the firm. You will use knowledge of the SRA regulationa and legal ombudsman rules to effectively...

  • Complaints Handler

    2 weeks ago


    Manchester, United Kingdom Page Personnel Full time

    Opportunity to work for a leading Retail company - Excellent benefits **About Our Client**: Our client is a leading fashion retailer with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent career progression,...

  • Complaints Handler

    4 days ago


    Manchester, United Kingdom Four Financial Full time

    **Complaint Handler** **Full Time, Permanent** **Salary - £25,000** **Location - Central Manchester** A large, well-established organisation based in Manchester are seeking Complaint Handlers to join their team on a permanent basis. Our client is passionate about putting the customer first, so the Complaint Handler position is an integral part of the...

  • Complaints Handler

    2 weeks ago


    Manchester, United Kingdom carloans 365 Full time

    carloans 365 is looking to add an experienced Complaints Handler to our team on the back of significant business growth. The Complaints Handler will be responsible for end-to-end management and resolution of customer complaints related to vehicle purchasing and finance options. Working with customers, dealerships and lenders, this role requires exceptional...

  • Complaints Handler

    1 month ago


    Manchester, United Kingdom Medlock Partners Ltd Full time

    Complaints Handler 4 days office based/ 1 from home Manchester City Permanent    Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Spinningfields, Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department....

  • Complaints Handler

    3 days ago


    Manchester, United Kingdom Douglas Scott Legal Recruitment Full time

    Manchester – Salary negotiable based on experience Complaints Handler Complaints Handler Manchester – Salary negotiable based on experience Complaints Handler Manchester Top100 Law firm Elevate your career in client relations within the legal sector by joining a forward-thinking firm that values your expertise in managing and resolving client...

  • Complaints Handler

    2 weeks ago


    Manchester, United Kingdom Page Personnel Full time

    Opportunity to work for a leading Retail company - Excellent benefits **About Our Client**: Our client is a leading fashion retailer with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent career progression,...

  • Complaints Handler

    1 week ago


    Manchester, United Kingdom Page Personnel Full time

    Opportunity to work for a leading financial services business - Excellent benefits **About Our Client**: Our client is a leading financial services business with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers...

  • Complaints Handler

    1 month ago


    Manchester, United Kingdom Medlock Partners Ltd Full time

    Complaints Handler4 days office based/ 1 from homeManchester City Permanent  Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Spinningfields, Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance...

  • Complaint Handler

    2 weeks ago


    Manchester, United Kingdom N Brown Group Full time

    At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity,and Inclusion are, therefore, at the heart of our culture. We’re a forward-thinking digital...

  • Complaints Handler

    2 days ago


    Manchester, United Kingdom carloans 365 Full time

    carloans 365 is looking to add an experienced Complaints Handler to our team on the back of significant business growth.The Complaints Handler will be responsible for end-to-end management and resolution of customer complaints related to vehicle purchasing and finance options.Working with customers, dealerships and lenders, this role requires exceptional...

  • Complaint Handler

    6 days ago


    Manchester, United Kingdom Four Financial Full time

    **Complaint Handler** **Full Time, Permanent** **Salary - £25,000** **Location - Central Manchester** A large, well-established organisation based in Manchester are seeking Complaint Handlers to join their team on a permanent basis. Our client is passionate about putting the customer first, so the Complaint Handler position is an integral part of the...

  • Complaints Handler

    2 months ago


    Manchester, United Kingdom Michael Page Legal Full time

    We are seeking a dedicated Complaints Handler, who will efficiently resolve customer issues within our Legal Compliance Department. This role is ideal for a detail-oriented individual, proficient in handling complaints and implementing effective solutions.Client DetailsOur client is a leading player in the legal industry, boasting a large team of experts...

  • Complaints Handler

    2 months ago


    Manchester, United Kingdom Michael Page Legal Full time

    We are seeking a dedicated Complaints Handler, who will efficiently resolve customer issues within our Legal Compliance Department. This role is ideal for a detail-oriented individual, proficient in handling complaints and implementing effective solutions.Client DetailsOur client is a leading player in the legal industry, boasting a large team of experts...

  • Complaints Handler

    2 months ago


    Manchester, United Kingdom Office Angels, UK Full time

    Legal Complaints HandlerAre you an experienced Legal Complaints Handler looking for your next opportunity? Our client, a leading full-service law firm based in the City Centre of Manchester, is seeking a talented individual to join their team. With a competitive salary, this is a permanent position that offers growth and development opportunities.As a Legal...

  • Complaints Handler

    2 days ago


    Manchester, United Kingdom Four Financial Full time

    Complaint HandlerFull Time, PermanentSalary - £25,000Location - Central ManchesterA large, well-established organisation based in Manchester are seeking Complaint Handlers to join their team on a permanent basis.Our client is passionate about putting the customer first, so the Complaint Handler position is an integral part of the business, to ultimately...

  • Complaints Handler

    2 weeks ago


    Greater Manchester, United Kingdom QED Legal Full time

    Complaints HandlerManchester-basedWe're currently working with a leading top 100 ranked UK Law firm, with an incredible northern presence. Currently looking for someone to join them as Complaints Handler, dealing with all client complaints received by the firm.You will use knowledge of the SRA regulationa and legal ombudsman rules to effectively provide...

  • Complaints Handler

    3 days ago


    Manchester, United Kingdom Medlock Partners Ltd Full time

    Complaints Handler 4 days office based/ 1 from home Manchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Spinningfields, Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department....

  • Complaints Handler

    3 days ago


    Manchester, United Kingdom Medlock Partners Full time

    Complaints HandlerMake sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.4 days office based/ 1 from homeManchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Manchester. Our esteemed legal client...

  • Complaints Handler

    1 month ago


    Manchester, United Kingdom Medlock Partners Full time

    Complaints Handler 4 days office based/ 1 from home Manchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department. ...