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Complaints Handler

4 months ago

Manchester, United Kingdom Medlock Partners Full time

Complaints Handler

4 days office based/ 1 from home

Manchester City

Permanent

Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department.

Responsibilities:

  • Efficiently addressing client complaints with precision and timeliness.
  • Providing invaluable guidance to fee earners on navigating complaint resolutions.
  • Acting as the primary liaison with regulatory bodies, ensuring compliance.
  • Conducting comprehensive analysis of complaint data and generating insightful reports.
  • Facilitating training sessions on complaints prevention and resolution strategies.
  • Offering expert advice on managing social media feedback.

Essential Skills:

  • Demonstrable experience in complaints handling, ideally within legal services.
  • A robust understanding of relevant regulatory frameworks.
  • Exceptional communication prowess, both written and verbal.
  • Strong problem-solving acumen and a collaborative mindset.
  • Demonstrated ability to work autonomously whilst meeting deadlines.
  • Proven track record of initiative and adept decision-making.

Benefits:

  • Hybrid working model offering flexibility.
  • Competitive annual leave entitlement with additional holiday closures.
  • Comprehensive employee benefits package, including charitable work days and social engagements.

If you're ready to seize this exceptional opportunity and contribute to a dynamic team, don't delay – apply now to elevate your career