Inbound Call Handler

2 weeks ago


Manchester, United Kingdom EXPERIENTIAL ADVISORY LTD Full time

**Responsibilities**:

- Answer inbound calls from customers in a timely and professional manner
- Respond to customer inquiries and resolve issues in a friendly and courteous manner
- Use problem-solving skills to resolve complex customer complaints and issues
- Escalate issues to senior agents or team leaders as necessary
- Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
- Utilize CRM software to document customer interactions and track issues
- Stay up-to-date with product knowledge and industry developments to provide informed support
- Participate in training programs to improve skills and stay current with industry trends

**Requirements**:

- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment with frequent interruptions
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Pay: From £24,643.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time
- Transport links

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 07/07/2024


  • Repairs Call Handler

    3 weeks ago


    Manchester, United Kingdom Service Care Solutions - Housing Full time

    **Job Title**:Repairs Call Handler **Location of the job**: Manchester, M21 **Contract type**: Temp - 3 months **Weekly hours**: 35 hours **Working hours**: Monday-Friday 9-5 **Start date**: ASAP **Job Purpose** The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, triaging and...

  • Call Handler

    4 weeks ago


    Manchester, United Kingdom The Portfolio Group Full time

    **Day to Day Responsibilities as a Call Handler**: - Using excellent customer service skills to service a high volume of inbound calls with a view to setting the right 'next action' be it a scheduled call back or a direct transfer should the right consultant become available. - Use the telephone system 'Openscape' and the staff scheduling system in order to...


  • Manchester, United Kingdom The Same Day People Ltd Full time

    We are looking for call handlers to join our team in our rapidly growing transport and logistics business. Your role will be to handle inbound calls and enquiries for our services, remaining professional and keeping our customers happy as our business has an extremely good reputation within the business sector and this must be kept pristine. You will at...

  • Call Handler

    4 weeks ago


    Manchester, United Kingdom Vermelo RPO Full time

    Are you looking for a new challenge where you can learn and develop your customer service skills? My client is a large and leading Insurance Group who are seeking motivated and positive Contact Centre Agents to join their team in Manchester specialising in Car Insurance. The main purpose of the role is to provide excellent customer service to new and...

  • Call Handler

    4 weeks ago


    Manchester, United Kingdom The Portfolio Group Full time

    Health Assured are looking for call handlers with an enthusiastic, eager, and willing to learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast paced and customerfocused environment. The role re - quires the post holder to triage calls and manage client's...

  • Call Handler

    2 weeks ago


    Manchester, United Kingdom Vermelo RPO Full time

    Are you looking for a new challenge where you can learn and develop your customer service skills? A top-notch Insurance Group, is on the lookout for enthusiastic and upbeat Contact Centre Agents to join their friendly team in Manchester, focusing on Car Insurance. In this role, you'll have the chance to learn and deliver outstanding customer service to...

  • Call Handler

    2 weeks ago


    Manchester, United Kingdom The Portfolio Group Full time

    Monday to Friday 1pm - 9pm. Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients'...

  • Call Handler

    1 week ago


    Manchester, United Kingdom The Portfolio Group Full time

    Monday to Friday 1pm - 9pm.Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients' team....

  • Call Handler

    2 weeks ago


    Manchester, United Kingdom The Portfolio Group Full time

    Health Assured are looking for call handlers with an enthusiastic, eager, and willing to learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast paced and customerfocused environment. The role re- quires the post holder to triage calls and manage client's...

  • Call Handler

    3 weeks ago


    Manchester, United Kingdom EFM Fleet Services Ltd Full time

    **Call Handler - Commercial Team** **About this role** Passionate about providing exceptional customer service and looking for a fresh new challenge? Look no further - EFM fleet services are recruiting! We are a fast-paced, forward-thinking company with an ethos of commitment, quality, and ambition. We are pleased to be currently looking for Call Handlers...


  • Manchester, United Kingdom I4 Full time

    Call Handler/TelephonistJob Type: Full Time, PermanentLocation: ManchesterWorking Hours: 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pmSalary: Competitive PackageBenefitsAn inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.Competitive pro rata base salary. Company...


  • Manchester, United Kingdom I4 Full time

    Call Handler/TelephonistJob Type: Full Time, PermanentLocation: ManchesterWorking Hours: 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pmSalary: Competitive PackageBenefitsAn inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.Competitive pro rata base salary. Company...


  • Manchester, United Kingdom I4 Full time

    Call Handler/TelephonistJob Type: Full Time, PermanentLocation: ManchesterWorking Hours: 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pmSalary: Competitive PackageBenefitsAn inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.Competitive pro rata base salary. Company...


  • Manchester, United Kingdom I4 Full time

    Call Handler/TelephonistJob Type: Full Time, PermanentLocation: ManchesterWorking Hours: 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pmSalary: Competitive PackageBenefitsAn inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.Competitive pro rata base salary. Company...

  • Call Handler

    2 weeks ago


    Manchester, United Kingdom Lanes Group Plc Full time

    OOH Call Handler - Evenings & Weekends **Choose a career with the UK’s biggest independent drainage specialist** *** Available shifts are both weekday evenings, Saturday & Sunday days** **Strictly no agencies please.** **The job**: **Key Responsibilities;** - Working as part of a team you will be handling incoming and outgoing calls for key accounts &...

  • Call Handler

    4 weeks ago


    Manchester, United Kingdom NHS Professionals Full time

    **Job Title**:Call Handler **Trust Location**:Greater Manchester Mental Health NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Greater Manchester Mental Health NHS Foundation Trust is the place for you. **About the Trust** GMMH head office is based at Prestwich,...

  • Call Handler

    3 weeks ago


    Manchester, United Kingdom Lanes Group Plc Full time

    OOH Call Handler - Weekends **Choose a career with the UK’s biggest independent drainage specialist** We are looking for a Call hander who has previous experience of working in a busy and reactive environment to join our Out Of Hours Team. **The job**: - Working as part of a team you will be handling incoming and outgoing calls for key accounts & call...

  • Call Handler

    2 weeks ago


    Manchester, United Kingdom OME for British Engineering Services Full time

    We are an independent Engineering Testing, Inspection, and Certification business with over 1,300 highly skilled people supporting us in our vision to create and deliver trusted sustainable customer solutions.We have over 160 years' experience and are proud to have evolved into the successful group that we are today, with 10 companies coming together to form...


  • Manchester, United Kingdom MPJ Recruitment Ltd Full time

    We are currently representing a leading and dynamic insurance broker on a number of Inbound Commercial Insurance Advisor's or Account Handlers who specialise within over 400 products across commercial combined, business insurance, sports and leisure insuranceplus many more besides. As an Inbound Insurance Advisor you will be a key player in providing an...


  • Manchester, United Kingdom BLUE TIDE DEVELOPMENTS LTD Full time

    **Duties**: - Handle inbound calls in a professional and courteous manner - Utilise phone etiquette to assist customers with inquiries and issues - Analyse customer needs to provide appropriate solutions - Perform data entry accurately and efficiently - Upsell products or services where applicable - Assist customers with multilingual support as...