Call Handler

2 weeks ago

Manchester, United Kingdom OME for British Engineering Services Full time

We are an independent Engineering Testing, Inspection, and Certification business with over 1,300 highly skilled people supporting us in our vision to create and deliver trusted sustainable customer solutions.


We have over 160 years' experience and are proud to have evolved into the successful group that we are today, with 10 companies coming together to form the BES Group.

Year on year we invest in our people, systems and infrastructure and will continue to do so for generations to come.


What will I be doing?


As a member of our Call Handler team, our Engineers and Customers will count on you to plan and book their engineering inspections using purpose designed software.

You will help us deliver the highest quality inspections by confirming all the details so our engineers get to where they're needed, when they're needed.


Some of your responsibilities will include:

  • Using your excellent customer service skills to contact our customers and inform of, or confirm their booking
  • Confirmation of appointments for all inspections with customers via inbound and outbound calls
  • Use purpose designed software to ensure correct data is inputted for the engineers to follow, ensuring an effective and efficient schedule
  • Working with the wider team to prioritise and book in urgent inspections when required
  • Using your fantastic problemsolving skills to keep our engineer travel time to a minimum, ensuring that we are as efficient as we can be
  • Ability to selfmanage workloads and work to strict deadlines
  • Ability to provide reliable, highquality service to customers
  • Ability to input accurate data in to the system
  • Achieving quality and productivity targets relating to inspection bookings and telephony SLA's

What makes BES Group a great place to work?
We genuinely care. It's basic, human instinct that runs through every person that works at BES Group. Knowing we always do the best job we can with absolutely no compromise means everything

If you work for us, you will get the below and, so much more:

  • 2+ weeks training and a really fun team
  • Development opportunities across the business
  • Amazing offices in the heart of Manchester city centre
  • Discretionary annual company bonus and yearly salary review
  • Shiny new Surface Pro
  • Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts
  • A day to celebrate just you, with your birthday off
  • Option to buy extra holidays for special events
  • The support of a superb employee assistance programme
  • A competitive salary (£20,000)
  • Up to 10% pension contribution

What experience do I need?


Our team consists of the best planning and optimisation team members, we should know, we trained them You don't need heaps of experience, just the right attitude, aptitude and appetite for what we do.


You will:

  • Offer highly effective communication skills
  • Good attention to detail
  • A team player with excellent customer service skills
  • IT literate
  • Organisational skills
  • Strong telephone skills
  • Previous experience dealing with a high volume of calls in a customer contact centre environment desirable
  • Ability to work to targets
  • Customer service experience desirable
  • Do what you say you will do; Talk to anyone in our team from engineers to our back office team and we're always open and honest
We want to inspire everyone to see how important safety is and we expect the same from our people.

And if you're on the same page as us about that and you've got the right skills, experience and attitude, you'll fit right in.

Simple. We're all about diversity and inclusion and that means we want our people to be themselves. We're delighted to be an equal opportunities employer and that will never change

Salary:
From £20,000.00 per year

Work Location:
In person

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