Call Handler

4 months ago


Manchester, United Kingdom Lanes Group Plc Full time

OOH Call Handler - Weekends

**Choose a career with the UK’s biggest independent drainage specialist**

We are looking for a Call hander who has previous experience of working in a busy and reactive environment to join our Out Of Hours Team.

**The job**:

- Working as part of a team you will be handling incoming and outgoing calls for key accounts & call out customers
- Liaising with on call service engineers and the management teams to ensure works are carried out promptly
- Ensuring that all calls are answered and information logged
- Achieve KPI's and provide the vital admin support to enable engineers to keep working 365 days per year 24/7
- Working quickly and calmly whilst providing a high level of customer service focus to our client base

**Saturday & Sundays Shifts 8 am - 5 pm**

**About you**:
Excellent communication and organisational skills, high level of attention to detail and ability to multitask.

**Benefits**:

- 21 days holiday pro rata (rising to 34 with length of service)
- Life Assurance;
- Auto enrolment pension scheme;
- Free onsite parking;
- Friendly working environment;
**About Lanes**:
At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.

**Strictly no agencies please.**

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.


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