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Ambulance Service Call Handler

2 months ago

Manchester, United Kingdom North West Ambulance Service NHS Trust Full time
About the Role

We are seeking a highly skilled and compassionate individual to join our team as a Call Handler at North West Ambulance Service NHS Trust. As a Call Handler, you will be the first point of contact for patients in need of emergency medical treatment and transport.

Key Responsibilities
  • Provide clear and accurate advice to callers, using your knowledge of medical procedures and protocols.
  • Assess calls and provide appropriate guidance, taking into account the caller's condition and the level of urgency required.
  • Work effectively in a fast-paced environment, managing multiple calls and prioritizing tasks to ensure efficient service delivery.
  • Develop and maintain strong relationships with patients, families, and healthcare professionals, providing empathetic and compassionate support.
  • Participate in ongoing training and professional development to enhance your skills and knowledge, staying up-to-date with the latest medical procedures and protocols.
Requirements
  • GCSE standard or equivalent in English, or previous call handling/customer service experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to remain calm and composed under pressure, with a strong focus on patient safety and well-being.
  • Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.
What We Offer

As a Call Handler with North West Ambulance Service NHS Trust, you will have the opportunity to develop your career in a dynamic and supportive environment. You will receive comprehensive training and ongoing professional development, as well as access to a range of benefits and rewards.

We are committed to providing a safe and inclusive working environment, where you can thrive and make a positive impact on the lives of our patients and communities.