PTS Dispatcher/Controller
2 months ago
Job summary
Patient Transport Service - Dispatcher/Planner- open tointernal/external applicants, training will be given.
Location:
Broughton, Speke and Oldham Control Centre.
Training:
Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be attend a formal interview on the day.
Assessment Centres will be held in Speke on Saturday 21 September 2024.
Successful applicants will need to commit to three weeks of training and annual leave will not be permitted during the training course. The course will commence on Monday 11 November 2024 and will be held at Broughton Control Centre , followed by mentoring within your specified Control Centre.
Salary - NHS Agenda for Change, Band 4, £25,147 plus unsocial hours payment.
Any offer of employment will be subject to references and DBS check
Main duties of the job
Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Patient Transport Service (PTS) Control Centre in Broughton, Speke and Oldham. Working alongside our call handlers, you will be responsible for planning and dispatching non-emergency resources and communicating with our crews.
The Control Centres dispatches ambulances seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include late shifts, weekend shifts and bank holidays, including religious festivals.
The Control Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure in a fast paced and challenging environment. No previous medical knowledge is needed and a full training package will be provided
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please read the attached detailed job description, person specification and main responsibilities regarding assessments and training location before submitting your application.
Person Specification
Qualifications and Knowledge
Essential
5 GCSE or equivalent (one of which must be English)
Experience
Essential
Experience in a customer focused environment
Skills / Competencies
Essential
Excellent keyboard /data entry skills Touch typist Competent and confident user of computer based information systems I,e, Microsoft 365 and databases Demonstrate excellent verbal and written skills Demonstrate effective listening, analytical and decision making skills Ability to deal with queries from stakeholders in a tactful and appropriate manner in stressful situations Ability to work as part of a team Ability to work using own initiative and without supervision seeking guidance and support only when required Self motivated Maintaining and understanding client confidentiality Excellent interpersonal skills: professional and non-judgemental at all times Able to cope under pressure and deal tactfully with difficult situations Demonstrable evidence of empathy and social understanding Commitment to punctuality, flexible shift work and understanding a 365 day/24 hour rostering Ability to adapt and embrace change Evidence excellent customer service skills
Values and Behaviours
Essential
Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
Values and Behaviours
Essential
Being at our best - professional and adaptable and takes pride in work. Making a difference - act with compassion, kindness and integrity towards everyone.-
PTS Dispatcher/Controller
21 hours ago
Manchester, United Kingdom North West Ambulance Service NHS Trust Full timeJob Title: PTS Dispatcher/Controller We are seeking a highly skilled and motivated individual to join our team as a PTS Dispatcher/Controller at North West Ambulance Service NHS Trust. About the Role This is an exciting opportunity to work in a fast-paced environment, coordinating the transportation of patients to and from hospital and other...
-
Control & Dispatcher
5 months ago
Manchester, United Kingdom 1st Rescue & Recovery Full time**Company description** We run a business called 1st Rescue & Recovery its a small family business, We currently have a small fleet of 10 recovery vehicles and currently seeking somone else to join our office team preferably wanting someone with Control & Dispatch experience. The Role Call Handle, Manage Staff, Operate and Liase with customers direct,...
-
Transportation Dispatcher/Controller
2 months ago
Manchester, United Kingdom North West Ambulance Service NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Dispatcher/Controller for our Patient Transport Service. As a key member of our team, you will be responsible for planning and dispatching non-emergency resources, communicating with our crews, and ensuring the smooth operation of our service.Key...
-
Service Dispatcher
5 months ago
Manchester, United Kingdom Hach Full time**Service Dispatcher, Manchester, UK** **Hybrid role - 2 days remote / 3 days office based** Are you Interested in working for an international and diverse company? Interested in an office/hybrid-based role? Interested in developing your career in the water industry? Looking for a friendly and supporting team? If so, read on! At Hach, we ensure water...
-
Dispatch Coordinator
2 weeks ago
Manchester, United Kingdom CV-Library Full timeWhat you will do As a Dispatch Coordinator, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer requirements and...
-
Dispatch Coordinator
2 weeks ago
Manchester, United Kingdom CV-Library Full timeWhat you will do As a Dispatch Coordinator (Service Scheduler, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer...
-
Dispatch Coordinator
2 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will doAs a Dispatch Coordinator, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer requirements and industry...
-
Dispatch Coordinator
2 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will doAs a Dispatch Coordinator (Service Scheduler, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer...
-
Dispatch Coordinator
2 weeks ago
Manchester, Manchester, Greater Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Dispatch Coordinator, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer requirements and industry...
-
Dispatch Coordinator
2 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do Interested in this role You can find all the relevant information in the description below.As a Dispatch Coordinator, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance...
-
Dispatch Coordinator
2 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Dispatch Coordinator (Service Scheduler, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer...
-
Dispatch Coordinator
2 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Dispatch Coordinator, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer requirements and...
-
Dispatch Coordinator
2 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Dispatch Coordinator, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer requirements and...
-
Dispatch Coordinator
2 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Dispatch Coordinator, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer requirements and...
-
Dispatch Coordinator
2 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Dispatch Coordinator (Service Scheduler, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer...
-
Aircraft Dispatcher
1 month ago
Manchester, United Kingdom Swissport Full timeOverview Swissport is a leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are seeking a highly organized and detail-oriented individual to join our team as a Dispatch Agent. As a Dispatch Agent with Swissport, you will be responsible for coordinating the movement...
-
Aircraft Dispatcher
1 month ago
Manchester, United Kingdom Swissport Full timeOverview Swissport is a leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are seeking a highly organized and detail-oriented individual to join our team as a Dispatch Agent. As a Dispatch Agent with Swissport, you will be responsible for coordinating the movement...
-
Dispatcher
5 months ago
Manchester, United Kingdom ENWL Full timeElectricity North West has an exciting opportunity for a hands on Dispatcher to join our inclusive team supporting strategic fault management for the region This full-time shift-based role is situated in our Manchester City Centre office. As a key team member and in return for your dedication, inclusive approach and commitment, we'll provide a favorable...
-
Patient Transport Service Dispatcher
1 month ago
Manchester, United Kingdom North West Ambulance Service NHS Trust Full timeJob SummaryWe are seeking a highly motivated and organized individual to join our team as a Patient Transport Service Dispatcher. As a key member of our Control Centre team, you will be responsible for planning and dispatching non-emergency resources, communicating with our crews, and ensuring the smooth operation of our Patient Transport Service.Key...
-
Patient Transport Service Dispatcher
1 month ago
Manchester, United Kingdom North West Ambulance Service NHS Trust Full timeJob SummaryWe are seeking a highly motivated and organized individual to join our team as a Patient Transport Service Dispatcher. As a key member of our Control Centre team, you will be responsible for planning and dispatching non-emergency resources, communicating with our crews, and ensuring the smooth operation of our Patient Transport Service.Key...
