Customer Service Dispatcher
2 weeks ago
What you will do As a B2B Dispatcher, you will coordinate and deploy field engineers to ensure timely and efficient services for customers.
You will dispatch engineers based on location and skills, manage a smooth scheduling system, and provide customers with regular updates.
Building strong relationships with internal teams and engineers will help resolve issues quickly and maintain high customer satisfaction.
Additionally, you will monitor performance, ensure adherence to routing processes, and offer constructive feedback for continuous improvement.What we offerCompetitive salaryPaid holidays and sick payComprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security productsExtensive product and on the job/cross training opportunities with outstanding resources availableEncouraging and collaborative team environmentCareer development through various career laddersDedication to safety through our Zero Harm policyAccess to business resource groupsTraining on our company valuesHow you will do it Dispatch engineers using software, prioritizing jobs based on needs and job urgency.Reallocate tasks and collaborate with engineers and management to resolve any issues.Communicate with customers, managing expectations and resolving conflicts.Build strong relationships with customers, providing solutions and feedback for improvement.Track job progress to ensure timely completion and adherence to service standards.What we look for Required Previous experience in a customer service or contact center role.Strong planning, time management, and organizational skills with the ability to work under pressure.Excellent communication skills, both written and verbal, with the ability to adapt communication styles.Conflict resolution skills and a proactive approach to handling customer escalations.Ability to use multiple systems and applications simultaneously, with strong attention to detail.PreferredExperience working with dispatching software.Familiarity with field-based operations and dispatching teams.Knowledge of Johnson Controls Land-Based Security product range.Strong problem-solving and analytical skills.Experience managing performance and driving improvements through collaboration.#LI-MS2#LI-Hybrid
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Customer Service Dispatcher
2 weeks ago
Manchester, United Kingdom Johnson Controls, Inc. Full timeJob Description:We are seeking a highly skilled Customer Service Dispatcher to join our team at Johnson Controls, Inc. In this role, you will be responsible for coordinating and deploying field engineers to ensure timely and efficient services for customers. You will dispatch engineers based on location and skills, manage a smooth scheduling system, and...
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Customer Service Dispatcher
7 months ago
Manchester, United Kingdom Johnson Controls Full time**What you will do** You will efficiently and profitably schedule and dispatch Service & Maintenance Engineers on behalf of the land-based Security business to our ADT B2B Customers, to complete corrective and preventative maintenance visits in line with customer requirements and industry standards. **What we can offer** - Competitive salary - Paid...
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Customer Service Dispatcher
6 months ago
Manchester, United Kingdom Johnson Controls Full time**What you will do** You will efficiently and profitably schedule and dispatch Service & Maintenance Engineers on behalf of the land-based Security business to our Subscriber Residential ADT customers, to complete corrective and preventative maintenance visits in line with customer requirements and industry standards. **What we can offer** - Competitive...
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Service Dispatcher
7 months ago
Manchester, United Kingdom Hach Full time**Service Dispatcher, Manchester, UK** **Hybrid role - 2 days remote / 3 days office based** Are you Interested in working for an international and diverse company? Interested in an office/hybrid-based role? Interested in developing your career in the water industry? Looking for a friendly and supporting team? If so, read on! At Hach, we ensure water...
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Customer Service Apprenticeship
7 months ago
Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...
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Contact Centre Educator
7 months ago
Manchester, United Kingdom North West Ambulance Service NHS Trust Full timeAre you passionate about education and training? Do you possess exceptional communication skills and a strong background in contact centre operations? We are seeking a dedicated and motivated individual to join our education team as a Contact Centre Educator for Dispatch. This is a unique opportunity to contribute to the growth and development of our...
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Customer Service Planner
3 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Customer Service Planner (Dispatcher) , you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business.
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Dispatch Operations Specialist
2 weeks ago
Manchester, United Kingdom Johnson Controls, Inc. Full timeJob OverviewWe are looking for an experienced Dispatch Operations Specialist to join our team at Johnson Controls, Inc. This role offers a unique opportunity to work with a leading company in the security industry and develop your skills in dispatch operations.Key ResponsibilitiesDispatch field engineers to customer locations, prioritizing tasks based on...
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Dispatch Coordinator
1 month ago
Manchester, United Kingdom Anderson Wright Consulting Ltd Full timeKey Responsibilities:Supporting role to Sales AdminCreating and printing labels for customer ordersPicking and processing ordersPreparing items for dispatchOrganizing stockWorking within a small teamDealing with customers via email and phoneAdhoc duties as requestedIn this role, you will be required to work independently with the potential to develop the...
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Customer Service Coordinator
6 days ago
Manchester, United Kingdom Johnson Controls, Inc. Full timeAbout the RoleThis position involves coordinating and deploying field engineers to ensure timely and efficient services for customers. As a B2B Dispatcher, you will dispatch engineers based on location and skills, manage a smooth scheduling system, and provide customers with regular updates. Building strong relationships with internal teams and engineers...
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Dispatch Operator
4 weeks ago
Manchester, United Kingdom Class 1 Personnel Full timeWe're looking for a talented Dispatch Operator to work for our client.They want to recruit someone with demonstrable experience of excellent customer service skills.If that's you then you could be exactly what they're looking for.Please note: In this position you'll be needed to work at weekends and work shifts in unsociable hours.Full details of how...
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Dispatcher
7 months ago
Manchester, United Kingdom ENWL Full timeElectricity North West has an exciting opportunity for a hands on Dispatcher to join our inclusive team supporting strategic fault management for the region This full-time shift-based role is situated in our Manchester City Centre office. As a key team member and in return for your dedication, inclusive approach and commitment, we'll provide a favorable...
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Customer Service Representative
1 month ago
Manchester, United Kingdom Anderson Wright Consulting Ltd Full timeJob Description:We are seeking a highly organized and reliable Customer Service Representative to join our team at Anderson Wright Consulting Ltd. As a key member of our dispatch team, you will be responsible for creating and printing labels for customer orders, picking and processing orders, and preparing items for dispatch.The ideal candidate will have...
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Customer Service Coordinator
7 days ago
Manchester, United Kingdom Anderson Wright Consulting Ltd Full time**Job Title:** DISPATCH ASSISTANT**Location:** Trafford Park, ManchesterWe are seeking a reliable and highly organized individual to join our team as a Dispatch Assistant at Anderson Wright Consulting Ltd. This is a part-time role, with a minimum of 16 hours per week, and the potential to increase to 25 hours per week.The successful candidate will be...
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Customer Service Planning Specialist
3 weeks ago
Manchester, United Kingdom Johnson Controls Full timeJob ResponsibilitiesAs a key member of the Johnson Controls Service & Maintenance team, you will play a pivotal role in coordinating corrective and preventative maintenance visits for our land-based Security business. Your goal will be to efficiently schedule and dispatch our skilled Service & Maintenance Engineers to ensure seamless customer service...
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Nj Dispatch Operative
7 months ago
Manchester, United Kingdom BHID Group Full timeNeville Johnson, part of the BHID Group, is the UK’s leading provider of bespoke Furniture and Staircase renovations. With over 30 years’ experience, we’ve established a solid reputation for delivering the top-quality products and service that our discerning clients demand. We are looking for people to join our Packing and Dispatch department, on a...
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Customer Service Co-Ordinator
1 month ago
Manchester, United Kingdom Johnson Controls Full timeJob SummaryWe are seeking a highly organized and detail-focused Customer Service Coordinator to join our team at Johnson Controls. The successful candidate will be responsible for scheduling routine service visits, dispatching callouts, and managing the engineers’ diaries.Key ResponsibilitiesScheduling routine service visits and dispatching...
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Customer Service Coordinator
4 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers' diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.What We OfferCompetitive salaryPaid holidays and sick payComprehensive benefits: pension,...
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Customer Service Co-Ordinator
3 weeks ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers' diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.What We Offer
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Customer Service Co-Ordinator
2 months ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.What We Offer